ElectroCity Reviews

Name: ElectroCity
Address: Ormonde Retail Park, Purcellsinch, Dublin Road, Ormonde Retail Park, Purcellsinch, Dublin Road, Kilkenny
Rating: 4.71

4.7 Rating 2,499 Reviews

93 %

of reviewers recommend ElectroCity

4.7

Based on 2,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About ElectroCity:

With stores in Kilkenny, Carlow and Waterford, ElectroCity is one of the largest independent electrical retailers in Ireland. Established in 1993, we now employ over 50 people across the south east and pride ourselves on the quality of products we sell and excellence of service we provide.

Visit Website

Phone:

0599188069

Email:

help@electrocity.ie

Location:

Ormonde Retail Park, Purcellsinch, Dublin Road,
Ormonde Retail Park, Purcellsinch, Dublin Road
Kilkenny
R95 X795

Write Your review

Tell us how ElectroCity made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ElectroCity 5 star review on 16th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered an item for collection in Kilkenny; advised it was ready for collection; I drove in especially to collect it only to find out it was in the Carlow store. Much was made of the fact that they would post it out to me yet no apology- not in the store or when I rang them in Carlow. Won’t be ordering online again”

Helpful Report

Posted 3 years ago

Hi Mary, Thanks for leaving us your review, So sorry to read of the confusion with your order on this occasion, regretfully there was a stock issue on the day due to unprecedented demand for cooling fans during the hot weather, and indeed your order was dispatched free of charge from our Carlow location, this was arranged by our team by way of apology for the initial error - we're sorry if this apology was not passed on in store, We would welcome the opportunity in the future to regain your trust in our service, Kind Regards, Ronan McDermott Online Department Manager

Posted 3 years ago

“I was really disappointed with my experience with Electricity. I ordered with yourselves in order to try support local when getting a new printer. There was some sort of delay that was not communicated to me. After multiple phone calls I was assured it would be in the following week. This turned into months. When I did finally get the printer there was no apology or compensation for the hassle.”

Helpful Report

Posted 3 years ago

Hi Roisin, We do apologise for how your order went. We always aim to reach out to customers when there are issues with delivery but in your case we did not meet this goal. When there is a delivery delay, or any other issue, we always try to do our best for our customers. Could you reach out to us at help@electrocity.ie and we'll see what we can do for you?

Posted 3 years ago

“Bought a Fitbit versa 2 pink last year, it arrived with a damaged box the watch was loose in the box and powered on, every device in the house detected a Fitbit versa 2 that needs to be set up so the element of surprise for the birthday gift was gone. Emailed a complaint email was responded to that day to replace the watch. Waited a week no replacement watch or slip arrived no follow up email. Emailed again. They phoned me and told me they only have the grey model left even though the website showed the pink model was still in stock, I was left with no choice to keep the item which looked used as her birthday was too close. Emails were never responded to after that.”

Helpful Report

Posted 3 years ago

“No one to attend us. We asked for helo choosing a scoiter the girl at reception told us tgere was no obe to help”

Helpful Report

Posted 3 years ago

“I don't remember buying anything off them recently. Not sure why they are fishing for feedback. I did buy a TV in 2018, and it was a terrible waste of money. Nothing but problems. I contacted their support via a webform on the electrocity website, and by email, at least 5 times, while the TV I bought was still under warranty. I don't think I ever received a reply. Yet, they were back to me in 5 minutes after I left a review saying I didn't buy anything off them recently. I've no idea why they are emailing me looking for feedback 3 years later. They really are useless, and I've revised my feedback down from 3 stars to 1 to match what I think of their service. The support is terrible. No, I definitely wouldn't recommend buying anything from them.”

Helpful Report

Posted 3 years ago

“I never bought anything to warrant a review”

Helpful Report

Posted 3 years ago

“They employed a marketing company to get positive customer reviews and I was promised a 10% discount but was never given it. Followed up with marketing co. but no response”

Helpful Report

Posted 3 years ago

“are kitchen was to be fitted today but we have no appliances that where to be delivered on or before the 6 th sept”

Helpful Report

Posted 3 years ago

“Click and collect is very slow was not available in store had to get one that was cheaper than what I ordered on line and still d did not get balance back that I was owed”

Helpful Report

Posted 3 years ago

Hi Ellen, We're very sorry to hear about your experience with our Click & Collect service. You should have been issued a refund of the balance owed on your order. Could you reach out to us at help@electrocity.ie and we'll help get this sorted.

Posted 3 years ago

“Remote stopped working on my new Samsung TV. Contacted electrocity to get replaced under warranty but they refused. Contacted Samsung directly and they are replacing the remote control under warranty. Very poor after sales service.”

Helpful Report

Posted 3 years ago

Hi Morgan, we do apologise for this process. Unfortunately, it is Samsung policy to not issue accessory replacements directly to stores, only to the customer.

Posted 3 years ago

“I ordered a printer. Received it and then got sent another one! I did call as I'm an honest person. I was told was would be sent a tag to repost but never received it. Still have the printer in my home.. contact me on 0851950650”

Helpful Report

Posted 3 years ago

“Order still hasn’t arrived”

Helpful Report

Posted 3 years ago

Hi Chereen, we're very sorry to hear your order hasn't arrived yet! We can see that our courier picked this up from us the day after you ordered. We're reaching out to them now to see what has happened and will be in touch with you very soon.

Posted 3 years ago

“I ordered a tv and wall mount online and collected in Electro City Carlow. The wall mount I received was not the wall mount (Full Motion TV Mount | 22 Inches to 43 Inches SKU: TVMOUNT.22-43) I ordered. The wall mount I received was €5.00 cheaper in store than online and I waited to see if the store assistant would acknowledge this and offer me my overpayment. Unfortunately this didn’t happen. I did see the store assistant bring this matter to the attention of another employee, but they obviously decided to pass off the cheaper product. The €5 is not the issue here. The issue, I believe is the fact that the store assistant not only recognised the error but instead of bringing this to my attention, actually tried to hide the discrepancy. I’m sorry to say that ElectroCity will not be my first choice electricial retailer in the future.”

Helpful Report

(ElectroCity Carlow) - Posted 4 years ago

“Terrible customer service in carlow store needed id to pick up a item even though I had the order number, the email, the card used to pay and could say my address (which is Irish spelt). Staff member serving looked as if I had 10 heads and another staff member stood near watching and listening as if they did not have a job to do. Would not go there again with the hardship of trying to get paid item. Click and collect in other stores much better service and do not need all that information to collect a item. As if someone else had my order number address credit card detail card with my name on it to try steal a deep fat fryer made no sense why so much information was needed very excessive.”

Helpful Report

(ElectroCity Carlow) - Posted 4 years ago

“Having sent an e-mail to me that it was on its way, to 4 days later to discover that it was in fact still in your showrooms, not good at all”

Helpful Report

Posted 4 years ago

“The coffee pods I received with this machine had a very short date, this is unacceptable in my opinion”

Helpful Report

Posted 4 years ago

ElectroCity is rated 4.7 based on 2,499 reviews