Terrible customer service in carlow store needed id to pick up a item even though I had the order number, the email, the card used to pay and could say my address (which is Irish spelt). Staff member serving looked as if I had 10 heads and another staff member stood near watching and listening as if they did not have a job to do. Would not go there again with the hardship of trying to get paid item. Click and collect in other stores much better service and do not need all that information to collect a item. As if someone else had my order number address credit card detail card with my name on it to try steal a deep fat fryer made no sense why so much information was needed very excessive.