Bought a Fitbit versa 2 pink last year, it arrived with a damaged box the watch was loose in the box and powered on, every device in the house detected a Fitbit versa 2 that needs to be set up so the element of surprise for the birthday gift was gone. Emailed a complaint email was responded to that day to replace the watch. Waited a week no replacement watch or slip arrived no follow up email. Emailed again. They phoned me and told me they only have the grey model left even though the website showed the pink model was still in stock, I was left with no choice to keep the item which looked used as her birthday was too close. Emails were never responded to after that.