Hi,
Sorry to hear about the delay in replying regarding your cooker issue. This isn’t the experience we want for you. Please could you share your order number, the model, purchase date, and a brief description of the issue? Through facebook messenger. Something must have gone wrong in the email service. We’ll review your case and get this resolved as a priority.
Thank you for letting us know—we’re here to help.
Kind regards,
Team Ferre UK LTD
Liebe Grüße,
Team Ferre UK LTD
“I purchased 5 burner gas hob but due to some change in plan I have to to cancel my order. Ferre were very efficient each time I contacted them via WhatsApp and then they cancelled my order and got refunded very next day. But in future I look forward to purchase product from them. Thanks”
Thank you for your review. We’re glad to hear the cancellation and refund were smooth and quick, and that you’d consider purchasing from us again in the future. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Thank you for your review. We’re glad to hear you’re satisfied with the quick replacement of the oven door and knob, and our service.
If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
“Not good hood doesn’t work. And we have contracted cost more services had no respond. Wasted too much time. Now we need some to come and install the hood once again.”
Hi Armando,
Sorry to hear about the hood not working and the lack of response. This isn’t the experience we want for you. Please could you share your order number and a brief description of the issue (hood model, purchase date, where bought)? We’ll review your case and get this resolved as a priority.
Thank you for letting us know—we’re here to help.
Kind regards,
Team Ferre UK LTD
Liebe Grüße,
Team Ferre UK LTD
“I recently purchased a gas hob from Ferre UK LTD and I am very pleased with my experience. The product itself is excellent, but what really stood out was the level of service. The delivery was prompt and handled with care, and the team was incredibly pleasant and helpful throughout the entire process. Highly recommended!”
Thank you for your review. We’re thrilled to hear you’re pleased with the gas hob and our service. We appreciate your recommendation and are here if you need anything else.
Kind regards,
Team Ferre UK LTD
Thank you for your review. We’re delighted to hear your order arrived on time and well packed. If you need anything else, we’re here to assist.
Kind regards,
Team Ferre UK LTD
“Bought a mini oven and it was defective. On reporting the fault to Ferre they immediately gave me a refund. I was so impressed with the customer service that I bought another one ( works perfectly). Both arrived 48 hrs after ordering. Service second to none. Definitely recommend this company.”
Thank you for your review. We’re delighted to hear the refund process was smooth and that your new mini oven is working perfectly! If you need anything else, we’re here to assist.
Kind regards,
Team Ferre UK LTD
Thank you for your review. We’re glad Furkan could help with your request. If you need anything else, we’re here to assist.
Kind regards,
Team Ferre UK LTD
Thank you for your review, Bill. We’re glad the delivery was quick and that there was no damage, and we’ve noted the box security issue for our courier team.
If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Thank you for your kind words, David. We’re glad you’re happy with your purchase and that you found good value. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
“I'd ordered the wrong hob but I got the order cancelled without any hastle. Furkan helped me to sort out the situation very smoothly. He was very polite with his response. I got my refund literally instanteniously. Looking forward to place my new order.
Thanks”
Thank you for sharing your experience, Kishor. We’re glad the cancellation, refund, and assistance from Furkan went smoothly. If you need anything else, we’re here for you :)
Kind regards,
Team Ferre UK LTD
“We bought a white ferre cooker hood to blend in with all our other white appliances.
Very sleek, very effective design. Customer service was top drawer. And overall id highly recommend”
Thank you for your feedback, Mike. We’re glad the white Ferre cooker hood fits your kitchen. This is the feedback we want to hear from our customers!
If you need anything else, please let us know.
Kind regards,
Team Ferre UK LTD
Thank you for your feedback, Richard. We’re noting every feedback we get from customers.
If you need any further assistance, please let us know.
Kind regards,
Team Ferre UK LTD
“Extractor not what I was expecting, the pull down hood has no hydraulic system or damper like other hoods, it just swings there, very cheap way of doing it”
Hi John,
Sorry to hear about the extractor. That doesn’t sound right. Please could you share your order number and a brief description of the issue (model, purchase date, where bought)? We’ll review and get this resolved as a priority.
Thank you for letting us know—we’re here to help.
Kind regards,
Team Ferre UK LTD
Liebe Grüße,
Team Ferre UK LTD
“Great product and giving a posh look to my kitchen.
The customer service by Furkan is amazing and outstanding.
I will definitely recommend this product to all my friends.”
“Thank you so much for my new gas cooktop! *****
Amazing prompt reply preorder with information and resurrance
Amazing delivery time
Amazing product, looks so much better than all the mainstream gas hobs
Thank you Ferre for your bigger sizes as no where in UK could I find a replacement and did not want to change my worktop.
Truly appreacite you will buy more proucys as & when needed”
Hello,
Thank you for your feedback. We’re sorry to hear about the difficulties. We would like to inform you that the delivery company is a different company, not Ferre Cooker itself. So we would appreciate if you leave your comments about delivery to the delivery company itself.
Please let us know about your special condition next time, we can arrange a delivery with our own team and they will help you to carry your product inside your home too!
Kind regards,
Team Ferre UK LTD
Thank you for your kind feedback! We’re glad you’re impressed with the price and delivery speed. Send us a picture when it's fitted :) Enjoy your new kitchen!
Kind regards,
Team Ferre UK LTD
