Thank you for the lovely feedback! Weāre thrilled that youāre pleased with both items and that you find them to be on par with famous international brands.
Kind regards,
Team Ferre UK LTD
Thank you for the lovely feedback! Weāre thrilled to hear your son is happy with the product and fit well at a great price.
Kind regards,
Team Ferre UK LTD
“I have had a terrible experience with my ferre oven. It arrived damaged, it kept shorting out my whole flat ever time I plugged it in. I would not recommend this product, customer service is good, they offered a full refund, am still waiting for it to be processed. It has been two weeks so expect it any day now.”
Hi Robert,
Weāre really sorry youāve had a bad experience with the oven. This is not the standart we aim for our customers. Your refund will receive soon. And thank you for your comment on our customer service.
Kind regards,
Team Ferre UK LTD
“I was concerned by lack of real reviews and some not being very complimentary in regards to damaged paintwork, but I have had a great experience. Cooker was delivered rapidly and with good communication.
Registered fitter explained it was compatible to fit in UK and there were no issues.
It looks great and cooks great and I am very happy.
Initial worry that I could not turn timer bell off but after reading the instructions, it just needed to be turned clockwise to cancel.”
“I've been using this stove for 3 years. I haven't had any problems. If I do have a problem, I would choose this brand again. Because, at this price, this quality is really very good.”
Thank you for sharing your experience. Weāre glad the stove has served you well. The good price and quality is something we are proud of.
Kind regards,
Team Ferre UK LTD
“Good day! What should I do if the machine I received (grill oven) is not working? It blows the fuse after about 10 seconds. The previous grill oven was also a 1600 W machine. That worked.”
Hi Pal,
Weāre really sorry your grill oven is blowing the fuse after about 10 seconds. Please share your full name and order number, and videos showing the issue via our WhatsApp service, so we can locate your case and assist you as a priority. If itās safe, please unplug and stop using the unit until we advise next steps.
Kind regards,
Team Ferre UK LTD
Weāre glad you found it stylish and yes we do our best to keep our prices low as policy. Thank you for sharing your experience!
Kind regards,
Team Ferre UK LTD
Hi Mike,
Thanks for sharing your experience. Weāre glad youāre happy with the range hood and that the installation was straightforward with the compact design and good lights.
Kind regards,
Team Ferre UK LTD
Hi there,
Thanks for your kind feedback. We're glad the service was extremely good and very helpful. If you need anything else, just let us know.
Kind regards,
Team Ferre UK LTD
“Very disappointed I'm left with absolutely no cooking facilities whatsoev over the entire Christmas period I am very upset about the poor service I got from the sales team who were very slow in reply to my message”
Hi Shant,
Weāre really sorry youāve been left with no cooking facilities over Christmas. This isnāt the experience we want for our customers. Please share your full name and order number so we can locate your case and assist you further as a priority.
Kind regards,
Team Ferre UK LTD
Kind regards,
Team Ferre UK LTD
Hi Lisa,
Thanks for sharing your experience. We're thrilled you love the cooker and that delivery was quick with a helpful driver. If you need anything else, just let us know.
Kind regards,
Team Ferre UK LTD
“Delivery was phenomenal (called in afternoon and received next morning!) and I am really pleased with the oven. All working good and at an overall great price.”
Hi Phil,
Thanks for sharing your experience. Weāre delighted the delivery was quick and that the oven is working well at a great price. If you need anything else, just let us know.
Kind regards,
Team Ferre UK LTD
Hi Tanya,
Weāre really sorry about the delivery driver leaving your parcel at the doorstep. We are a seperate company, we would appreciate if you could leave your comments about the product here and leave comments about the delivery to the delivery company's review page. Thank you!
Kind regards,
Team Ferre UK LTD
“First time I switched it on following the instructions it blew the fuse and my main fuse box tripped 3 days before xmas I wasted Ā£75on this junk and wont be buying anything from them again also the supplied lead is too short by a foot to reach the wall socket &the fuse rating for the connected plug is 15A but after it blew I discovered it had a 13A fuse fitted and no plastic caps were fitted to the plug I suspect I've been sold a "refurbished" item sold to me as brand new I'm very upset and angry”
We understand how frustrating it can be when an electrical appliance does not operate as expected. However, we would like to clarify a few important points.
All of our appliances are designed and supplied for standard UK domestic electrical systems and are fitted with a 13A fuse, which is the correct and approved specification for our products. This information is clearly stated on our website and in the product documentation.
If a fuse or consumer unit trips upon first use, this usually indicates an issue with the household electrical installation, socket, or circuit, rather than a fault with the appliance itself. For safety reasons, we always recommend that customers consult a qualified electrician to check their home supply in such cases.
Regarding your concern about the product condition, we can confirm that we do not sell refurbished items as new. All units are supplied brand new and quality-checked before dispatch.
If you would like us to review the matter further, please provide:
ā¢ Your order number
ā¢ Clear photos of the plug and fuse
ā¢ A photo of the product rating label
Kind regards,
Customer Support Team
