Hi Susan,
Thank you for the review and for choosing Ferre UK LTD. We’re glad you’re enjoying the cooker and that the service was good. We’ve noted your request for an extra rack and a grill pan and will pass it along.
If there’s anything else you need, just let us know.
Kind regards,
Team Ferre UK LTD
Hi Valentin,
Thank you for the kind words! We’re glad you’re happy with the quality and price.
If there’s anything else you need, just let us know.
Kind regards,
Team Ferre UK LTD
Hi Mohammed,
Thank you for the kind words! We’re delighted you had a great experience with our sales department.
If there’s anything else you need, just let us know.
Kind regards,
Team Ferre UK LTD
“Hello! I received the stove. But upon inspection, I discovered that a lot of screws were missing. Where there should be 6 screws, there are only 2. Where there should be 4, there are 2. The bottom door would quickly come off. So I can only give it a 4.”
Hello Larisa,
Thank you for reaching out to us. We’re very sorry to hear about the missing screws and the risk with the bottom door. Please tell us if we can help with anything?
Kind regards,
Team Ferre UK LTD
“Recived ok 5 burner gas hob. The packaging was very poor with the cast iron pan rest's floating about lucky that the glass was not broken.
The hob comes with LPG conversion kit but was advised to purchased one so waiting for refund if it comes.
The hob looks very good and you can not tell it from an expensive one.”
Hello MR,
Thank you for your feedback. We’re glad you like the hob, and we’re sorry about the packaging issues and the LPG refund situation. Please let us know if you need anything else.
Kind regards,
Team Ferre UK LTD
Hello Alex,
Thank you for your kind note! We’re glad you had a positive experience with our customer service. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Hello Robert,
Thank you for your kind feedback. We’re glad you’re happy with our after-sales service. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
“I had a small problem, nothing major with one of their products, I contacted them and their response was very quick, i explained what it was, they answered my question promptly, fully understood and were very helpful.
The person I was dealing with was furkan he was very helpful and polite 🙂”
Hello there,
Thank you for your kind feedback. We’re glad our team could respond quickly and helpfully, and that Furkan made a positive impression.
If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Hello William,
Thank you for your kind words. We’re glad you’re happy with the quality and service.
If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
“Very poor customer service a paid for next day delivery a didn’t receive my order till 3 days after the order when you rang the customer service no one would answer”
Hello Mark,
Thank you for reaching out. Please note that when you order on Friday, the next working day is Monday for the delivery companies. We deliver the item to the delivery company but they deliver it to you on their working days. The deliveries doesn't work on weekends.
Thank you for your understanding,
Ferre Cooker
Hello there,
Thank you for the wonderful feedback about our colleague Furkan. We're delighted our team could help with all your questions. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Hello Andrea,
What a lovely comment! Thank you for taking the time to leave this comment, you made my day, as the employee who reads the comments!
Kind regards,
Team Ferre UK LTD
Hello Kelsey,
Thank you for the review! We’re glad you experienced great fast service. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
“I purchased a gas oven, hob and extractor from Ferre. The quality of which is awful. The hob stopped working after 3 days, a replacement was sent. However, the £70 cost of having this refitted was not reimbursed. The replacement hob is also faulty one of the gas rings is twisted. Do not buy Ferre it is substandard, sorry didnt pay just a little bit more and get a decent make. Think i will be replacing them soon anyway because they will not last.”
Hello Christine,
We’re really sorry to hear about the issues with your gas oven, hob and extractor. Please could you provide your order number, purchase date, and a brief description, and if possible photos or a video of the fault?
Thank you for giving us the opportunity to make this right.
Kind regards,
Team Ferre UK LTD
“Never got my order in the end as i asked for a refund
I paid for next day delivery but never turned up the next day and trying to contact ferre is a joke they told me it was out for delivery that day but then refunded me but surley if it was out for delivery they wouldnt be able to cancel it but they did then i had to wait 6 days for my refund to go into my bank i will never use ferre again they lie and then say i was harrassing them after spending my well earned money with them there a joke”
Hello,
We understand your frustration and we’re sorry for the inconvenience. When you asked if the order could be delivered the same day, we confirmed that it was on the way. However, since you preferred not to wait, we processed your refund immediately as requested.
Customer satisfaction is very important to us, and we always try to resolve issues as quickly as possible. If there is anything else we can assist you with, please let us know.
Hi,
Sorry to hear your product arrived damaged. This isn’t the experience we want for you. Please could you share your order number, the model, purchase date, and photos of the dented area via our Whatsapp service.
Once we have the details, we’ll prioritise resolving this for you.
Kind regards,
Team Ferre UK LTD
“Faulty appliance, not fit for purpose. Little or no response from their appalling customer service after months of trying to contact Ferre for a replacement and now refund.
Would definately NOT reccomend Ferre UK ltd.
Tried to contact via Whatsapp as sugested, no reply! V Frustrating”
Hello, thank you for reaching out. We are available on Whatsapp, facebook services. On which platform you tried to reach us? We would like to solve your issue immediately.
Could you please share your order number and fullname on one of these platforms?
Thank you for your understanding.
Kind regards,
Ferre Cooker
“My new gas cooker was delivered really quickly. The delivery men were polite, professional and helpful. My cooker was extremely well packaged, it looks very good and works well. I will be back for more products.”
Thank you for your review. We’re delighted to hear the delivery was quick, the team were polite and helpful, and that your cooker looks and works great. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Thank you for your review. We’re delighted you’re pleased with the gas hob, that it offered good value, and arrived exactly as described with prompt dispatch and secure packaging. If you need anything else, we’re here to help.
Kind regards,
Team Ferre UK LTD
Thank you for your review. We’re thrilled you’re happy with the gas hob and that you’d recommend us to friends. If you need any further assistance, we’re here to help.
Kind regards,
Team Ferre UK LTD
