Thank you for your kind feedback! We’re glad you’re happy with the quality, value, and quick delivery. Enjoy your new appliance in you kitchen.
Kind regards,
Team Ferre UK LTD
“Excellent product, has great features, led lights, two filters, filter circulation or via duct and variable spped selections are the highlights. Customer service lacks improvement, did not get correct answer and comm which was a shame hence deducted one from submitting five stars.”
Thank you for your feedback!
We are happy you like the product but not the customer service. Your feedback is important for us. We are improving with your feedback.
Enjoy your new Ferre!
Ferre Cooker
Customer Service Team
Hello, thank you for reaching out. WhatsApp service can be busy with other customers. You can reach out from facebook messenger or Instagram as well for your issue. We are here, we would like to help you!
“I've only had it 6 months, 2 months ago the light for the oven have fell out and broke, still not had the front panel delivered and have been told I have to replace it myself when it arrives. I'm 78 years old its disgusting wish I never brought this cooker. I am going to have to get consumers advice involved.”
Hi there,
We’re really sorry for the trouble you’ve had with the oven and the delays with the light and front panel. This isn’t the experience we want for our customers, especially at 78 years old.
Please could you share your order number and a brief description of the current status? We’ll prioritise your case.
Thank you for bringing this to our attention—we’re here to help and will do our best to make it right.
Kind regards,
Team Ferre UK LTD
Posted 2 months ago
Hello, we don't see a name and order number in your message. Can you please send these information to either the WhatsApp service or Facebook Messanger. So we can track your case and see what's happening. We would like to help you.
We are sorry for your bad experience. And thank you for your cooperation.
Ferre Cooker
Customer Service Team
Thank you for your kind review. We’re glad to hear you found the service quick and helpful. If you need anything else, just let us know.
Kind regards,
Team Ferre UK LTD
We have checked your case and unfortunately the product you ordered is currently out of stock. For this reason, your order has been cancelled and a refund has been issued.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank’s processing time.
If you have any further questions, feel free to contact us. We’re happy to help.
Kind regards,
Ferre Cookers
“Delivery was good but after unpacking found one of the feet would not fit without being forced. The front door would not close as the window was stuck at an angle. This took a while to be forced and give a fit. The whole oven sits on three feet only as if the frame is twisted. Heat is good and other controls are OK.”
“I have not yet received my order. I have spoken to a customer support representative and they have told me there is a stock issue and it will take another week. Hopefully I will receive it and all will be well.”
“Terrible company. BUYER BEWARE. still staying to send back product from 4 months ago. Don’t answer there phone, no direct after sales. Ignores emails then get one line answers. Sent product back after 4 months if debating 4 days ago and still no acknowledgement or refund that I now got to get customer consumers involved. Avoid Avoid Avoid”
Hi Catherine,
We’re really sorry you’ve had such a poor experience and the lack of timely communication is not what we aim for. Please tell us if your issue is solved or there is something we can help. We are here to make it up to you!
Kind regards,
Team Ferre UK LTD
“Prompt delivery, item in good condition. There was a very minor delay because of the snow situation in the Midlands (my friend is a lorry driver and also got stuck in the midlands that night!). They kept me informed and dropped the very next day.”
“Fast delivery, product is exactly what I ordered. Wouldn’t say silent but never expected it to be, it is a lot quieter than my last one. Looks great. Very happy.”
Thank you for your kind review. We’re delighted you’re happy with the fast delivery, the product, and that it’s quieter and looks great. You can always reach out if you have any questions.
Kind regards,
Team Ferre UK LTD
Thank you for your kind review, anne. We’re thrilled you love your oven. We’re sorry for the difficulty in speaking to someone—your feedback helps us improve.
If you’d like assistance right now, you can contact us via WhatsApp, Instagram or Facebook services. We are available.
Kind regards,
Team Ferre UK LTD
“Purchased my cooker last year had a loose door handle. I text the company and within a week I got a new part sent to me. Very good service. Thankyou Furkan.”
