Hello! We are very sorry for your bad experience. Can you share your order number and full name so we can check what went wrong. We can solve this together!
“As a 77 year old customer i was really disappointed with the delivery of my new gas cooker, it was supposed to arrive on Thursday 20th but didn't they wouldn't deliver on the 21st either, the engineer was supposed to fit and set up cooker still had to be paid 😡. My cooker arrived on Monday 24th . The two delivery men brought it into my house then left, leaving me to unwrap the cooker and packaging and then wait until I can rebook engineer. So for 5 days we have not had any means to cook as the old cooker was removed to facitate the space for the new one. I will certainly give you a review of your cooker when I eventually get to use it, and as of now I don't think it will be positive”
Hello Fred, we are very sorry for the bad experience. Our delivery time is between 3-5 days and we work with a seperate delivery company it's not the product itself. I'm sorry we receive the comments about delivery company not the product itself even thought it's a different company. I hope you will enjoy your time cooking with Ferre products. Write to us from here when you make a meal for the first time! We would love to see if you. like it!
“I was disappointed with the cooker. I ordered a silver one, but it was more a bronze colour. The oven set up is very strange seems to have a bottom and top grill as oppose to double ovens. It seems to work fine and for the price it is ok”
Hi Isobel,
Sorry to hear the cooker wasn’t as expected—the colour looks more bronze than silver. But we are happy to hear that it works well and the price is good for this product.
Kind regards,
Team Ferre UK LTD
“No stars. Ordered a dual fuel cooker and was sent gas one, labelled as dual fuel on packaging ( so I had no reason to suspect it was wrong until I unpacked it) No apology or compensation for the fact I have been unable to cook for days whilst I tried to resolve this with them, and they would not refund me until they collected it. Appalling customer service, do not use this company.”
Hello Kirsten,
We’re really sorry about sending the wrong cooker and the hassle it caused. This isn’t the experience we want for our customers. I hope you will come back for a better experience.
Kind regards,
Team Ferre UK LTD
“I have purchased 2 gas hobs from Ferre UK. A five ring hob and a 4 ring hob. Both are excellent quality and a very good price. On-line service very good arrive in no time at all and in one piece. I can can highly recommend.”
“I chose a Ferre dual fuel cooker as it offered an oven raised up off the floor which I could access without kneeling or stooping low. As I suffer from arthritis an oven at floor level is virtually impossible to use so thank you Ferre.”
Hi there,
We’re really sorry for the poor experience and the trouble you’ve had with your order. This isn’t the standard we aim for.
Please share your order number and full name so we can look into what happened and resolve it as quickly as possible.
Kind regards,
Team Ferre UK LTD
“This definitely would be 5 star
Only for one of the items is damaged and for some reason someone thought that offering 20% off
Is ok to put a damaged item in a kitchen for everyone to is acceptable plus it’s taken ages for someone to accept that I won’t a refund the other item is perfectly fine but still waiting for the refund”
Hi David,
Sorry to hear about the damaged item and the wait for a refund. That isn’t the experience we want for you. Can you inform us if the problem is solved?
Kind regards,
Team Ferre UK LTD
“I am really pleased with Ferre, not only for the extractor fan I blought, but for the great service I got.
The first unit that was delivered had a slight fault. With a couple of emails and a video of the problem a new item was despatched!
I can't fault them for their diligence.
Thank you Ferre UK!!!”
Thank you for your wonderful review! We're thrilled to hear you were pleased with our service and timely delivery. Your satisfaction is our priority!
Best wishes,
Team Ferre UK LTD
“Avoid at all costs I order oven and hob I wanted to return the hob in the same week of delivery unopened and was told a £50 charge would be given too me which I think is absolutely shocking also customer service is shocking happy to take money but not to help after sale AVOID AVOID AVOID”
Dear Mr,
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the inconvenience you faced regarding the return policy and the customer service you received. It’s disheartening to learn that we did not meet your expectations, especially after your purchase.
We value your feedback and are actively working to improve our service. Could you please let us know how we might resolve this situation for you? Your satisfaction is important to us, and we’d love the opportunity to make things better.
Warm regards,
Team Ferre UK LTD
Thank you so much for your fantastic review! We're delighted to hear that you were happy with our prices and service. Your support means a lot to us!
Best wishes,
Team Ferre UK LTD
Thank you for your fantastic review, Ian! We're delighted to hear that you found our product quality and pricing to your satisfaction. Your support means a lot to us!
Warm wishes,
Team Ferre UK LTD
Thank you for your fantastic review! We're delighted to hear that you found our delivery quick and the installation easy with the guide. Your satisfaction means the world to us!
Best wishes,
Team Ferre UK LTD
Thank you for your fantastic feedback! We're delighted to hear that you're pleased with the look and value of your purchase. It's great to know you're happy with everything!
Best wishes,
Team Ferre UK LTD
“We purchased a gas glass hob. Delivery was prompt, the sale price very good, it was installed by a gas engineer who explained the features (safety cut off) . Once up and running excellent, it does what it says on the tin as per famous ad. Overall very pleased with the hob, does us perfectly for a large fraction of the price compared to other leading brands.”
Thank you for your fantastic review, David! We're delighted to hear that you're pleased with the gas glass hob and that our delivery and service met your expectations. Your satisfaction means a lot to us!
Warm regards,
Team Ferre UK LTD
Thank you for your fantastic review, Vivienne! We're delighted that our manual controls meet your needs perfectly. Enjoy your lovely new cooker!
Warm wishes,
Team Ferre UK LTD
