“The whole experience of buying our fireplace from Designer Fireplaces was top notch from start to finish. Mick Stanford replied to my initial enquiry immediately and after further enquiries, which were patiently answered the order was made, the fireplace was made within 2 weeks and delivered within 5 days, due to us not being available and a bank holiday, otherwise it would have arrived the following day. The delivery man was also brilliant, he took the old fireplace out and made sure that the new one fit and then took the old one to our garage. I really didn't want to spend an awful lot on a fireplace, we'd completely revamped our living room already, but I definitely don't regret it, the service, the quality is outstanding, I wouldn't hesitate in recommending this company.”
“The fireplace looks great and the electric fire we chose looks very lifelike. Delivery was easy and the driver extremely helpful and polite. We have had lots of comments about how good it looks”
“Ordered colour samples which came within couple of days which was really good which enabled us to chose our exact colour we wanted ,chose and ordered our fire surround which was delivered within 2 weeks ,really good service and lovely quality fire surround, really pleased.”
“So happy with our oak mantles they look great. Came with all the fixings and proper ones as well ! Got samples delivered first which really helped with the colour choice. Great communication from the start a great company to deal with thank you”
“Very good service from the beginning when I ordered my fire surround through to the completed delivery. Also the marble surround I ordered looks splendid in my lounge.”
“I've been very pleased with Designer Fireplaces. We had to communicate with each other a couple of times and their customer service was very good. Delivery was good and the fireplace we bought is lovely.”
“Oak mantle is of excellent quality and the service was brilliant. Our only complaint is that the fixings were poor - screws were missing and it would have been better with brackets to hang the mantle on. However would certainly recommend using this company. Love the look of the mantle”
“We are very pleased with our oak mantel which looks good in our new living room which was a bit bare beforehand. Would thoroughly recommend this company to anyone wishing to buy anything similar. It's also interesting to know that the fake plastic replicas bought elsewhere are more expensive and don't look nearly as good.”
“Excellent well finished product at competitive price.
Clever, simple fixing device, although clearer fitting diagram would be helpful for diy
Pleasant staff to deal with.
Delivery by own staff so a bit of a wait”
“Fantastic product and service! I was interested on a solid oak mantle piece but my fire is not of the standard widths shown on the website. I sent an email to Oak Fire Surrounds with a picture and measurements for further advice. After a conversation with Mick, he confirmed he could make one, bespoke to my measurements, and didn?t charge any extra for this service. The mantle was delivered on the date promised with the plasterboard fixing kit from the website which saved time researching and shopping for the correct items. The delivery man was friendly and helpful, answering my questions and explaining correct fixing. Payment was not required until I had viewed the mantle on the day of delivery. My own carpenter was extremely impressed with the quality and value of the solid oak mantle piece and stated it was a quality piece of furniture, adding character to our lounge. The fixings provided, fixed the mantle firmly to the wall, this has been a problem for us for much lighter items we have attached to our walls in the past but the mantle is not going anywhere. We have received an excellent product from Oak Fire Surrounds and I am most impressed with the quality and service received. 10/10”
“I found all staff involved, very helpful and friendly.
My fireplace, although it did have a few flaws, on the whole, lived up to my expectations.
I?m not absolutely sure of the date of delivery !”
“From ordering to receiving, I got very good service, after placing my order I received an email with a contact telephone number to check I had got the measurements correct, arrived on time, has been well made and fits exactly where the existing one was, very pleased with my purchase and end result.|Thank you for your 5 star review!”
“I have had a fantastic experience from this company from start to finish. The website was easy to navigate with lots of product detail that allowed me to choose the perfect fireplace for out home. The team were prompt in contacting me with points of clarification on my order and my fireplace arrived very soon after. The product is high quality and was competitively priced. I would have no hesitation in recommending this company and look forward to using them again in the future.”
“I have had a fantastic experience from this company from start to finish. The website was easy to navigate with lots of product detail that allowed me to choose the perfect fireplace for out home. The team were prompt in contacting me with points of clarification on my order and my fireplace arrived very soon after. The product is high quality and was competitively priced. I would have no hesitation in recommending this company and look forward to using them again in the future.”
