“I had several phone/email conversations because I wanted one of the fireplaces with bespoke sizing to match the existing marble back plate and hearth. All the staff were extremely helpful. I got exactly what I was expecting for my fireplace and I would not hesitate to recommend this company in the future.”
“My experience with this company was very good,Mick whom I dealt with over the phone and via email was so helpful he guided me through the whole process and the end result was a fantastic new fireplace it just looks amazing I am so happy with the result,as for delivery this was quick and was kept informed as to when it would be I would highly recommend”
“Bought the fire surround to match existing furniture. Goes really well. Great service and very helpful delivery man, making sure everything was ok. Would highly recommend..”
“Grate service from the first time I contacted Mick to when the Surround was delivered Well made and looks just like the photos online. . Was delivered at 8am in London all the way down from Birmingham Well worth the money
Tim Kelt...”
“Easy to order over the phone, very helpful young man answered and dealt with our purchase without any problem. He told us the day of delivery which arrived on time and in very good order. Very impressed with the quality and finish which far exceeded our expectations. Relatively easy to fit and looks great.”
“Oak mantle surround is great, really pleased with it. It?s heavy though, which makes me sceptical about the double screw fixing design. No instructions or packaging either so when it came it didn?t appear as professional as I?d hoped. Still not put it up though but will soon. Hopefully it?ll stay up.
Edit: mantle been up now for a 1/2 year or so. Looks great, was fairly straightforward to put up in the end and screws do job perfectly.”
“This is the second item we have purchased from Designer Fireplaces, and we would not have done that if we were unhappy with the first.
The prices are reasonable, the staff on the phone and the delivery man were very helpful and the items are very good.
They keep you informed when your chosen item will be delivered and the driver place the items where you want them.
I would have no hesitation in using them again or recommending them to friends and family.”
“I purchased a marble fireplace from Designer Fireplaces and can't praise the firm highly enough. From first requesting samples of the marble which were dispatched quickly through to the process of ordering by phone when we agreed a delivery date suitable to us both, to receiving delivery I was entirely delighted with the whole procedure and professionalism of the firm. The fireplace is beautiful and greatly admired. I would wholeheartedly recommend this firm for the excellent service and superb quality of the product.
Brenda Knight”
“Harry was so helpful on the phone. We ordered a marble fireplace package. It was really easy to order, fast delivery. We were very impressed with the quality of the marble fire place. The electric fire looks absolutely great and the overall effect is stunning! The company wouldn?t take payment until we had it fitted and were completely happy. The Best Buy we have ever made!”
“Everything went smoothly from the first telephone call through to delivery and fitting. I called for advice with regards to measuring as I wanted to replace an existing fire surround keeping the existing hearth and backing. Called measurements through on Monday, surround delivered on Thursday exactly the time they said it would be delivered. The fire surround fitted exactly in the same place as old one, you would not know it was replaced. I would recommend the company to anyone looking for a fire surround.”
