French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,410 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Lovely bright shop with a good choice of quality clothes for men and women. Good prices Good customer service.”

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(POS) - Posted 3 months ago

“Very helpful staff in the Gretna store and lovely stock. Disappointing to read on the back of the receipt they only issue exchanges or credit notes rather than a full refund at the outlet store.”

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(POS) - Posted 3 months ago

“Nice shop,friendly staff”

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(POS) - Posted 3 months ago

“Gorgeous outfits. However some xs still run a bit big.”

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(POS) - Posted 3 months ago

“The store in Shrewsbury was actually terrible customer service! Really got the impression that staff did not want to be there at all”

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(POS) - Posted 3 months ago

“Lovely staff member very friendly and good sale ,clothes good quality”

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(POS) - Posted 3 months ago

“Great products and helpful staff. A great shopping experience.”

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(POS) - Posted 3 months ago

“Mainly go to the East Midlands Designer Outlet(McCartha Glen). The assistants are very friendly and full of advise with regard to sizing etc. lovely clothes.”

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(POS) - Posted 3 months ago

“Great new store, good choice and value. Mother store and changing rooms very clean.”

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(POS) - Posted 3 months ago

“Staff are always so helpful in this Glasgow store. I always feel like I have a personal shopper experience when I visit.”

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(POS) - Posted 3 months ago

“Dress has good quality and affordable. Staff are very helpful. Store clean including fitting rooms”

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(POS) - Posted 3 months ago

“Always receive lovely service whether shopping in-store or online, great quality clothing.”

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(POS) - Posted 3 months ago

“I returned some purchases via the returns portal. Received a confirmation email to say returns received, refund within 14 days. 16 days and no refund, contacted Customer Services via email. All sorted within 20mins. I was pleased with the quick response and resolution from the care team”

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(POS) - Posted 3 months ago

“The staff were incredibly polite and exceptionally supportive”

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(POS) - Posted 3 months ago

“Team Chester at French connection are amazing. Always have time for you and lovely people to ask questions to. Sorry always looking fab and well priced. X”

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(POS) - Posted 3 months ago

“Love the store, great staff, easy to navitigate.”

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(POS) - Posted 3 months ago

“Excellent quality for a reasonable price”

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(POS) - Posted 3 months ago

“Good quality and good customer service.”

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(POS) - Posted 3 months ago

“Lovely store and very friendly and helpful staff, was a fantastic shopping experience - well done 👏👏👏👏”

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(POS) - Posted 3 months ago

“My wife and I have visited the Chester French Connection for many years and have always been welcomed by all of the staff who are amazing. We love the collections of clothing that are available and have purchased many items over the years.”

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(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 1,410 reviews