French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,689 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Store Managers customer service was appalling, she was rude to a staff member directly on the shop floor and every time I go in she has a face on her, really unprofessional and unpleasant atmosphere. The store is never tidy but I've only ever seen the younger girls tidy up in there when visiting. Never have any stock to hand either and no one ever goes to double check or when on the off chance they do go look they are gone for a very long time, its not worth the wait time”

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(POS) - Posted 3 months ago

“Fabulous I am so pleased with my dress”

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(Online) - Posted 3 months ago

“Great customer service and I really like the dress I picked out”

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(POS) - Posted 3 months ago

“Excellent store and helpful staff”

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(POS) - Posted 3 months ago

“Great product and good efficient delivery”

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(Online) - Posted 3 months ago

“Outstanding service and delivery.”

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(Online) - Posted 3 months ago

“Very friendly staff who explained returns policy clearly etc. I had my 3 year old grand daughter with me and they made her feel very welcome”

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(POS) - Posted 3 months ago

“Lovely shirt from French connection Fits really well , can be worn with jeans or trousers”

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(Online) - Posted 3 months ago

“My order was delivered very quickly and the dress I bought was beautiful and true to its description.”

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(Online) - Posted 3 months ago

“Male staff member was very helpful and suggested coordinating jacket to wear over jumpsuit”

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(POS) - Posted 3 months ago

“Every time I have been its been a good experience.”

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(POS) - Posted 3 months ago

“The store in Princes square in Glasgow had a good range of stock including stuff us oldies could wear. The quality is always good in the shop and the prices are competitive. Pleasant staff with good customer engagement skills.”

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(POS) - Posted 3 months ago

“Love the clothes”

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(POS) - Posted 3 months ago

“Fab shop. Plenty of variety and good quality”

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(POS) - Posted 3 months ago

“Shop is nice and bright .Salespeople are very helpful ,”

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(POS) - Posted 3 months ago

“Staff in Shrewsbury store were so helpful and giving me styling tips. I love my new dress and tops. I got them in the sale so even better!”

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(POS) - Posted 3 months ago

“Store clean and clothes well displayed. Staff helpful”

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(POS) - Posted 3 months ago

“Bought a beautiful top the material is so soft and the garment is finished to such a high standard The washing instructions were spot on love it”

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(POS) - Posted 3 months ago

“Lovely range of clothing”

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(POS) - Posted 3 months ago

“Really high quality clothing at reasonable price. Store staff always really helpful too.”

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(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 2,689 reviews