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French Connection Reviews

4.8 Rating 1,410 Reviews
96 %
of reviewers recommend French Connection
Company Reviews Product Reviews
35,412
 Questions Metrics
4.8
Based on 1,410 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read French Connection Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Victoria J
Verified Buyer
“Sizes are very big. I have now learned tha and can shop accordingly but as a new customer it would’ve annoying. Some knitwear is made of really poor materials .”
Helpful Report
(Online) - Posted 3 months ago
Jan F
Verified Buyer
“I love the purchases I made from French Connection. They were sale items and well worth it. Delivery is prompt and I was informed of every processing step of my orders.”
Helpful Report
(Online) - Posted 3 months ago
Sophia M
Verified Buyer
“Love the dresses I’ve bought over the last 14 years always true to size and I have really enjoyed wearing them. Love how easy it is to refund items, thank you. However I feel that some dresses should come with lining as they used to but don’t any more. Sometimes the fabric is of a cheaper quality than it used to be. When a query is raised with customer services no one ever responds. I have a pending enquiry for over 10 years and still no response. So please continue to make beautiful dresses but include the lining too. Plus you need a more effective customer service team.”
Helpful Report
(Online) - Posted 3 months ago
Angela B
Verified Buyer
“I have been shopping in French Connection since my teens and I’m now in my 50’s - the clothes are good quality and suit a variety of age groups. The sizing is sometimes a minefield. The staff in the Glasgow store always go above and beyond to help customers and my dealings with the customer service staff has always been very positive - also go above and beyond.”
Helpful Report
(Online) - Posted 3 months ago
Sinead R
Verified Buyer
“Brilliant service and customer service. Delivery is very quick and all queries dealt with promptly. Love the quality and uniqueness of their clothes. Reasonably priced .”
Helpful Report
(Online) - Posted 3 months ago
Donna M
Verified Buyer
“Refunds take too long to process”
Helpful Report
(Online) - Posted 3 months ago
Mark B
Verified Buyer
“Great delivery easy to order Good prices and quality”
Helpful Report
(Online) - Posted 3 months ago
Debbie W
Verified Buyer
“Products are excellent but refunds when returning goods are terrible”
Helpful Report
(Online) - Posted 3 months ago
Tina L
Verified Buyer
“I love the way French Connection appears to be able to cater for all ages I have been buying this brand since I was in my early twenties and am now in my 60's The quality has remained the same, the style has evolved and i feel very much the staff at the store where i shop (Bath) offer great customer experience. The on-line presence is quick and a good alternative when I can't get to the shop.”
Helpful Report
(Online) - Posted 3 months ago
Susan M
Verified Buyer
“Love love FC jumpers, so comfy and soft.”
Helpful Report
(Online) - Posted 3 months ago
Jenny T
Verified Buyer
“When you need something on that moment they're there with the perfect garmemt”
Helpful Report
(Online) - Posted 3 months ago
Anonymous
Verified Buyer
“Great clothing range, some really nice pieces. Amazing prices in the sale, I managed to pick up some real bargains.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Excellent quality and designs are nice”
Helpful Report
(POS) - Posted 3 months ago
Jenny
Verified Buyer
“Great stores both in Chester and Shrewsbury, good customer service. I enjoy being able to try the clothes on before purchasing. The clothes are of excellent quality and design. My go to retail shop for clothes.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Lovely product, beautifully made with pretty fabric and true to size , fits perfectly and looks stunning. Excellent price as reduced and worth every penny. Very helpful and attentive staff”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Clothes here are not like anywhere else. Good choice in store and good customer service”
Helpful Report
(POS) - Posted 3 months ago
Jackie
Verified Buyer
“I always find the staff to be so helpful and pleasant in the Glasgow, Princes Sq store. Makes me want to return.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Great value clothing for work, helpful staff in store and overall a positive experience.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Great staff, nice clothes in reasonable price”
Helpful Report
(POS) - Posted 3 months ago
Louise K
Verified Buyer
“Good quality clothing, great deal. Good layout. Friendly staff”
Helpful Report
(POS) - Posted 3 months ago
French Connection is rated 4.8 based on 1,410 reviews
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