French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,409 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“I'm satisfied with the quality + the return process.”

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(Online) - Posted 3 months ago

“Very helpful & friendly staff”

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(POS) - Posted 3 months ago

“Very good customer care”

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(POS) - Posted 3 months ago

“Very nice jumper and zip up top bought at the Boulevard in Banbridge with very helpful staff and a well laid out shop. Quality tops that I'm delighted with for a very good price.”

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(POS) - Posted 3 months ago

“Really great wuality trousers absolutely delighted!”

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(Online) - Posted 3 months ago

“Products are excellent quality and value for money”

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(Online) - Posted 3 months ago

“Ordered an item which I returned a month ago, and have still not received the refund promised within 14 days. Has put me off ordering again.”

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(Online) - Posted 3 months ago

“Great quality products, and prompt and helpful customer service.”

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(Online) - Posted 3 months ago

“Lovely dress . Will be worn as a casual dress and smart dress going out .”

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(POS) - Posted 3 months ago

“Beautiful stylish jacket. Well made , easy to order on line and speedy delivery . Well packaged.”

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(Online) - Posted 3 months ago

“It took a long time for an in stock item to arrive unless you paid for s v expensive delivery option”

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(Online) - Posted 3 months ago

“Items ordered easily and arrived as expected but the returns service is absolutely appalling. I will not be ordering from this company again given the way they hang on to your money for over 2 weeks and fob you off when you contact them. Don't bother ordering unless you KNOW you won't need to return anything!!”

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(Online) - Posted 3 months ago

“Quality fabric and items with quick delivery and great email updates. First time ordering direct online and I wouldn't hesitate to do it again!”

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(Online) - Posted 3 months ago

“Generally fine, nice good quality clothes , quick delivery but rating down due to the return process. They acknowledged receipt of my return on 23/2, money has still not been refunded. Pretty shabby for a company like FC.”

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(Online) - Posted 3 months ago

“Would definitely us French Connection. They are five star ⭐”

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(Online) - Posted 3 months ago

“The items were ok but didn’t suit me. So I returned asap for a refund despite Confirming that they had received my items back on 23rd Feb I still haven’t received my refund (11th March). I have never known a company take so long to refund!”

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(Online) - Posted 3 months ago

“Very good customer service”

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(Online) - Posted 3 months ago

“Awesome service especially from the young lad with the big hair in the Ashford outlet. He was really friendly and nothing was too much trouble when we asked if there were more sizes out back etc . Genuinely nice lad who greeted us with a smile and made us feel very welcome”

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(POS) - Posted 3 months ago

“Great service, my order arrived very quickly. When I returned an item, it was a straight forward process & received my refund in a matter of days.”

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(Online) - Posted 3 months ago

“Staff were really welcoming, the shop floor is well laid out, products are lovely and there is a good size range.”

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(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 1,409 reviews