French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,409 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great customer service, friendly staff and helpful in store”

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(POS) - Posted 3 months ago

“Great experience in store. Shop staff were more than happy to help me find what o had asked for and suggested other similar items too. Felt very friendly and welcome in store and will definitely return.”

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(POS) - Posted 3 months ago

“Have recently bought a few things in store & all have been beautifully made & of excellent quality. Great customer service too.”

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(POS) - Posted 3 months ago

“My visits to the store have always been very pleasant, the store is laid out well with a nice selection of clothes for men & women The staff are always welcoming and friendly along with great value makes for an enjoyable experience”

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(POS) - Posted 3 months ago

“Is the best shop with them”

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(Online) - Posted 3 months ago

“We shopped in store. Staff very pleasant and helpful. Clothes very good quality”

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(POS) - Posted 3 months ago

“There is always a good selection of products (with a variety of sizes) The store is always bright,clean,tidy and welcoming and easy to find garments. The store offers high quality garments at an amazing price point.”

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(POS) - Posted 3 months ago

“Very helpful and friendly staff and l am delighted with my cotton jumpers .Thankyou !”

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(Online) - Posted 3 months ago

“Lovely experience in the Bridgend outlet shop staff were really friendly and helpful and prices were amazing will definitely be back”

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(POS) - Posted 3 months ago

“A gorgeous range of clothes, beautifully dispalyed. Well lit shop with suitable changing rooms Excellent helpful staff”

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(POS) - Posted 3 months ago

“I like the brand but had a disappointing experience recently and it really kills the impression. Still have not received my refund, been in contact with customer service twice, waiting”

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(Online) - Posted 3 months ago

“Staff are so nice and helpful Love going to French Connection”

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(POS) - Posted 3 months ago

“Lovely items, reasonable prices. Good customer service- kind and approachable staff members”

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(POS) - Posted 3 months ago

“Your dealing with refunds are poor.”

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(Online) - Posted 3 months ago

“Lovely items ordered and good sizing. Quick delivery”

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(Online) - Posted 3 months ago

“The staff were very friendly and very usefull definetly coming back again”

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(POS) - Posted 3 months ago

“I bought a jumper which was in the sale. Lovely colour and shape. Soft, comfortable material. Prompt delivery.”

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(Online) - Posted 3 months ago

“Sent a dress back on 17/02/26. You received it on 19/02/26. It’s now 11/03/26 3 weeks later and still no refund. I emailed you last week and you confirmed that you had received it and said it could take up until 11/03/26 to be refunded but it hasn’t. I don’t think this is acceptable and has put me off ordering from you again.”

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(Online) - Posted 3 months ago

“Return received by French Connection on 19/022 with the expected refund within 2 weeks. No refund of £106 has been received as of today 11/03/26. Order#UK1989192. £30 Order#UK1964104. £76”

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(Online) - Posted 3 months ago

“The clothes were amazing and the ladies in store were very helpful explaining how to wear a top I was buying”

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(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 1,409 reviews