French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,136 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great choice of outfits. The girls in the Glasgow shop are always really helpful, nothing is too much trouble for them. You are always greeted with a smile 😊”

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(POS) - Posted 2 months ago

“Very helpful staff, not pushy, but made the shopping experience relaxing and enjoyable. Super quality clothing, great design and fit. One of my favourite shops!”

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(POS) - Posted 2 months ago

“It was there with the right product at the right time in the right place at the right price.”

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(POS) - Posted 2 months ago

“Good quality clothing.”

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(POS) - Posted 2 months ago

“Friendly and helpful staff”

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(POS) - Posted 2 months ago

“I visited French Connection on Friday 15th May. The staff were really friendly na helpful, I had quite a few bags of shopping and they offered to store them behind the counter so that I could browse bag free. It made it easier to try on clothes and I purchased 4 items as a result.”

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(POS) - Posted 2 months ago

“Staff are always very pleasant and helpful, whether purchasing or exchanging .”

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(POS) - Posted 2 months ago

“I love going into this store, guaranteed I always go away with something I love 🥰”

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(POS) - Posted 2 months ago

“The audacity of you guys to not refund shipping costs has left a bad taste in my mouth. Very cheap of you”

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(Online) - Posted 2 months ago

“Stock was checked twice to see if my size was available.”

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(POS) - Posted 2 months ago

“I haven't visited the store in years because the designs and collections were aimed at too young a market. The latest collection looks more upmarket while still being affordable. The shop in Bath felt airy and it was easy to find clothes. Cheaper than COS and even M&S on stables like jean's and shirts. The staff were friendly, helpful and knew their stock. Beverly impressed.”

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(POS) - Posted 2 months ago

“Welcoming very helpful.”

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(POS) - Posted 2 months ago

“Absolutely loved my dress, it was perfect for being a wedding guest. Quality, colour and fit was what I expected and had no issues with these areas. The only issue I had is that the skirt of the dress arrived creased in the packaging. As the skirt was already pleated it made it difficult to get the creases out but 45 minutes steaming it definitely helped but still wasn’t perfect.”

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(Online) - Posted 2 months ago

“Fantastic shopping experience. Lovely patient, happy staff and clean and attractive store and changing rooms.”

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(POS) - Posted 2 months ago

“Friendly staff, clearly laid out clothes, good lighting. Good colours esp cornflower blue. (Tunbridge Wells store)”

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(POS) - Posted 2 months ago

“It’s my favourite place to buy clothes for me and my wife. The style and the fit suit our needs and wants.”

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(POS) - Posted 2 months ago

“Good value for money and some interesting styles”

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(POS) - Posted 2 months ago

“Lovely shop at the o2”

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(POS) - Posted 2 months ago

“Nice shop in Braintree. Really helpful friendly staff. Easy to access changing room. Felt able to take my time choosing my outfits.”

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(POS) - Posted 2 months ago

“Lovely clothes and jewellery. Presented in shops as a complete and put together outfit. This gives customers purchasing confidence rather than trying to match items.”

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(POS) - Posted 2 months ago

French Connection is rated 4.8 based on 2,136 reviews