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French Connection Reviews

4.8 Rating 1,410 Reviews
96 %
of reviewers recommend French Connection
Company Reviews Product Reviews
35,412
 Questions Metrics
4.8
Based on 1,410 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read French Connection Reviews
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A
Verified Buyer
“Staff were really welcoming, the shop floor is well laid out, products are lovely and there is a good size range.”
Helpful Report
(POS) - Posted 3 months ago
Anonymous
Verified Buyer
“Excellent quality , size’s are accurate I buy a lot of FC clothes and i love them”
Helpful Report
(POS) - Posted 3 months ago
Fiona S
Verified Buyer
“Bought a jumper which had to be returned. It took 3 almost 1m to obtain an a refund and only because I chased it up. W”
Helpful Report
(Online) - Posted 3 months ago
Paulene W
Verified Buyer
“French connection has been along time favourite of mine beautiful clothes”
Helpful Report
(Online) - Posted 3 months ago
Lynette R
Verified Buyer
“Still awaiting my refund”
Helpful Report
(Online) - Posted 3 months ago
Anonymous
Verified Buyer
“Very friendly staff at the outlet we used and some fantastic offers”
Helpful Report
(POS) - Posted 3 months ago
S
Verified Buyer
“Waiting too long for refund”
Helpful Report
(Online) - Posted 3 months ago
JACQUELINE M
Verified Buyer
“Item ordered took over a week to arrive and had to be returned. Three weeks on from acknowledging receipt of return and still no refund credited to my account. Why does it take so long when so many other providers can action in few days”
Helpful Report
(Online) - Posted 3 months ago
Miriam S
Verified Buyer
“Fab custermer service”
Helpful Report
(Online) - Posted 3 months ago
Pavandeep V
Verified Buyer
“Good selection of clothes Friendly staff”
Helpful Report
(POS) - Posted 3 months ago
H
Verified Buyer
“Staff at Meadowhall store very friendly and assisted in ordering an item to be delivered to home. Very pleased with the help received.”
Helpful Report
(Online) - Posted 3 months ago
Rebecca S
Verified Buyer
“Terrible. Still waiting for my money to be returned to me - received an email on the 19th Feb and still waiting!”
Helpful Report
(Online) - Posted 3 months ago
Raj D
Verified Buyer
“FC are amazing! The clothes they design each season are really beautiful and of great quality. The online customer service is the best too”
Helpful Report
(Online) - Posted 3 months ago
Teresa B
Verified Buyer
“I love FC clothing. Ordering online is straightforward. I had to email FC CS and remind them I hadn’t received my refund and I had left it until 15 days - it was then issued that day but had to wait another 3 days before clearing, no explanation as to why.”
Helpful Report
(Online) - Posted 3 months ago
Paula L
Verified Buyer
“French Connection always supply a wide range of elegant and stylish clothing the go to brand!”
Helpful Report
(Online) - Posted 3 months ago
Carol H
Verified Buyer
“First I waited two weeks for you standard delivery and now I've still waiting for my refund after two and a half weeks. Never again”
Helpful Report
(Online) - Posted 3 months ago
Esther G
Verified Buyer
“I like the styles and i love the quality of the clothes. They suit me but they don't always fit me. Leg length tends to be the issue. I could have used some feedback on delivery. I kept checking for updates didn't get any. Then i got one on the day it was delivered. When it was on my doorstep.”
Helpful Report
(Online) - Posted 3 months ago
Sheila F
Verified Buyer
“I'm very pleased with the quality of the clothes and the delivery service”
Helpful Report
(Online) - Posted 3 months ago
Jenny C
Verified Buyer
“Love the shop and on line too. Great selection of styles, all contemporary and up to size 18. Bright and colourful which is just what we need. Not too expensive either.”
Helpful Report
(Online) - Posted 3 months ago
W F
Verified Buyer
“Not very professional service”
Helpful Report
(Online) - Posted 3 months ago
French Connection is rated 4.8 based on 1,410 reviews
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