French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,136 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Friendly helpful staff in the Brighton store”

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(Online) - Posted 3 months ago

“Always love the clothes Perfect 👌”

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(POS) - Posted 3 months ago

“Like the shop at meadowhall. Well set out plenty of space. The staff are very nice.polite and helpful.”

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(POS) - Posted 3 months ago

“Very good customer service, always answer phone quickly and helpful .”

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(Online) - Posted 3 months ago

“Great quality, beautiful styles, prompt delivery.”

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(Online) - Posted 3 months ago

“Really friendly staff informed us of all the offers available and some great items available at good prices at the outlet.”

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(POS) - Posted 3 months ago

“The ordering was easy and the delivery great. The only thing I would suggest, the returns made a lot simpler. Either a better explanation how to return,returns label,and a contact number which I couldn’t see on the dispatch form.”

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(Online) - Posted 3 months ago

“I popped in to have a browse as saw some shorts I liked from the doorway. After viewing them and the feel of them I tried them on. I liked them so much I brought both colours. Great friendly service too. Always like the outlet at Ashford as you never know what you are going to find.”

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(POS) - Posted 3 months ago

“First purchase on line from French Connection , a positive experience all round . Thank you”

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(Online) - Posted 3 months ago

“Delighted with my item, reduced in the sale so a good price and delivered really quickly”

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(Online) - Posted 3 months ago

“I felt the staff were very helpful 🙂”

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(POS) - Posted 3 months ago

“Always lovely products good quality.”

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(Online) - Posted 3 months ago

“The delivery was just great, it arrived quickly and undamaged, the size was also correct”

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(Online) - Posted 3 months ago

“Website was easy to use and make a purchase. There was a problem with the jeans I ordered being faulty but the customer services were contactable and I got help to make a return.”

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(Online) - Posted 3 months ago

“The service I received was fantastic. Would definitely go back.”

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(POS) - Posted 3 months ago

“Excellent quality white shirt.”

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(Online) - Posted 3 months ago

“Good quality clothes, affordable and classic pieces”

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(POS) - Posted 3 months ago

“Web site easily navigated,fast delivery and communication and updates excellent”

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(Online) - Posted 3 months ago

“Lovely design and nice material”

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(Online) - Posted 3 months ago

“Bought a T-shirt and underwear. Both great quality. Arrived on time”

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(Online) - Posted 3 months ago

French Connection is rated 4.8 based on 2,136 reviews