French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,138 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Staff so helpful. A lovely shop to visit”

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(POS) - Posted 4 months ago

“Went in to browse for a T-shirt and was helped by a lovely lady who was very attentive and helpful”

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(POS) - Posted 4 months ago

“Got two polo shirts that were better quality than what was offered by Polo and Tommy Hilfiger (and fit better) for a third of price. Service was good I wasn’t pestered and given help when I asked.”

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(POS) - Posted 4 months ago

“Service was excellent and very friendly at the Chester shop. Selection of clothes for both male and female really reasonable. Very happy with quality and fit.”

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(POS) - Posted 4 months ago

“Absolutely brilliant service”

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(POS) - Posted 4 months ago

“Great quality clothes and interesting designs. Quite expensive, but enjoy perusing the sale items!”

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(POS) - Posted 4 months ago

“I bought the white cotton popover shirt with the monocrome embroidery and I thought it was beautiful; I have already had compliments. The material is a good weight and quality (not see-through.) It it my first purchase from French Connection; I will definitely shop here again.”

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(Online) - Posted 4 months ago

“T shirt is an excellent fitand very comfortable to wear.”

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(POS) - Posted 4 months ago

“Really helpful staff”

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(POS) - Posted 4 months ago

“Very helpful cheerful staff a pleasure to shop in the store 😀”

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(POS) - Posted 4 months ago

“Service fine but product poor”

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(Online) - Posted 4 months ago

“Visited Cannock Outlet. Staff were very friendly & helpful. I went back in three times. I bought 3 jumpers and am thrilled with the staff and ny purchases!”

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(POS) - Posted 4 months ago

“Very good selection of clothes for women all of which are well made.”

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(Online) - Posted 4 months ago

“Really lovely quality clothes, this year almost everything I've bought has been from French Connection. Clothes are super stylish and fit very well. Samantha”

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(Online) - Posted 4 months ago

“Friendly and helpful staff and great quality product.”

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(POS) - Posted 4 months ago

“Beautiful dress, well designed and made. Good quality material.”

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(Online) - Posted 4 months ago

“Return process went very smoothly. Actual refund was a little slow but occurred without having to follow up.”

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(Online) - Posted 4 months ago

“I had to contact customer service twice. On both occasions I found them very efficient and helpful. Ultimately I ordered an item directly from store as it was out of stock on line . The store staff were so helpful and my item arrived promptly. Thanks for a fantastic experience”

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(Online) - Posted 4 months ago

“Really enjoyable shopping experience, knowledgeable staff and friendly”

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(POS) - Posted 4 months ago

“The staff were very helpful.”

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(POS) - Posted 4 months ago

French Connection is rated 4.8 based on 2,138 reviews