French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,693 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,693 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Fantastic shop with lovely helpful attentive staff. Quality of clothing superb. Size and fit good. Would definitely recommend a visit.”

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(POS) - Posted 5 months ago

“Very quick dispatach of products nice quality as desceibed.”

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(Online) - Posted 5 months ago

“Ordered 3 items in the sale. Arrived on time and packaged well. Very pleased with the quality Returned one item as too big . Return went through perfectly with prompt payment Great communication throughout process Professional service from company.”

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(Online) - Posted 5 months ago

“Good warm winter coat, overall quality/ design 7 out of 10. Hole in pocket lining (right side) unstitched seam (manufacturing fault). Each pocket has a single silver press-stud fastening that yanks at the fabric, which could rip with repeated use -zips would be better. The two-way, front opening acrylic zip is an advantage, as the calf length coat is otherwise too narrow to walk in.”

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(Online) - Posted 5 months ago

“Great staff great location great cardigan with loads of comments when worn”

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(POS) - Posted 5 months ago

“Good quality goods at a good price arrived in good time. It was all good!”

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(Online) - Posted 5 months ago

“The staff were a good balance of friendly and professional!”

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(POS) - Posted 5 months ago

“Ditsy sales assistant not sure what she was doing - poor experience”

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(POS) - Posted 5 months ago

“Good quality item, good packaging and came on time. Overall i am happy”

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(Online) - Posted 5 months ago

“Lovely jacket, size small too large”

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(Online) - Posted 5 months ago

“I have not shopped in French Connection for a long time. But I so enjoyed my shop today. Lovely clothes in gorgeous colours.”

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(POS) - Posted 5 months ago

“Lovely quality clothing and quick delivery.”

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(Online) - Posted 5 months ago

“I like the clothes, style and reliable sizing. Unfortunately I've had two "sale" items that have had small holes in them, admittedly in not very visible places”

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(Online) - Posted 5 months ago

“There are very good staff answering the customer service lines and they were very quick to reply to emails.”

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(Online) - Posted 5 months ago

“International order completed in just a few days. Package received, skirt is as described and is rather fabulous, I love it. Would order again, and would recommend. Excellent transaction. Thanks, FC.💥”

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(Online) - Posted 5 months ago

“Really friendly service, the team always make to effort to chat when making a purchase. Good quality clothes, great timeless designs and a good range.”

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(POS) - Posted 5 months ago

“Love the quality. Have been buying for years. Great store. So glad it opened in the Boulevard. 😁”

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(POS) - Posted 5 months ago

“Really great quality product, thank you”

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(POS) - Posted 5 months ago

“I haven’t shopped in French Connection recently- was very pleased with the choice and my purchase! Staff were very helpful”

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(POS) - Posted 5 months ago

“The staff in the Bath branch were fantastic. Really attentive but not over the top. When I was in the chaning room, they checked in to see if I needed to try a different size etc. They were not sales pushy, but just enough to let me know they were there if I needed them. Always smiling, helpful and professional at all times. The stock is amazing....I just love French Connection because the quality and fit of clothes make me feel great about myself...That's worth it's weight in gold, thank you ❤️”

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(POS) - Posted 5 months ago

French Connection is rated 4.8 based on 2,693 reviews