French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,136 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Shopping in French Connection was a joy. The staff were very helpful and friendly which in this day & age is a rare commodity. A well deserved 5* experience! Thankyou”

Helpful Report

(POS) - Posted 3 months ago

“Great jacket, great service. Efficient delviery and good comms.”

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(Online) - Posted 3 months ago

“Orders are dispatched quickly and are well packaged. Everything I've purchsed has been durable and made of high quality materials.”

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(Online) - Posted 3 months ago

“Great customer service Bought 2 items kept 1 and returned the other, smooth and simple process.”

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(Online) - Posted 3 months ago

“The staff were lovely, very friendly and helpful It was a pleasure to shop there l, thank you”

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(POS) - Posted 3 months ago

“Great selection an sizes, helpful and polite staff.”

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(POS) - Posted 3 months ago

“The black T-shirt was supposed to be an identical item to one purchased previously. However, the new item has different measurements in that it is shorter. It was noticed that the new one was made in a different country, obviously it is shaving its clothing instead of leaving it as a proper XL length”

Helpful Report

(Online) - Posted 3 months ago

“Got it! Here’s a revised version with French Connection: ⸻ Fantastic Service and Experience at French Connection I recently visited French Connection, and I was genuinely impressed with my experience. The store was beautifully presented, with a sleek and stylish layout that made browsing a pleasure. The atmosphere was inviting and well-organized, making it easy to find exactly what I was looking for. What truly made the visit stand out was the exceptional service. The team was not only supportive but also genuinely engaging, providing expert advice and assistance with a smile. They were attentive without being overbearing, which made the whole experience feel personal and enjoyable. Overall, the service I received was nothing short of fantastic. The staff’s warmth and professionalism made a real difference, and I left feeling both satisfied with my purchases and excited to return. Highly recommend French Connection for both the quality of the products and the excellent customer care.”

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(POS) - Posted 3 months ago

“Wish I’d got the girls name as she was friendly, funny and so helpful. Great shopping experience”

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(POS) - Posted 3 months ago

“Great quality clothes. Good service too.”

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(Online) - Posted 3 months ago

“It’s been a while since I shopped at FCUK, I bought one of your signature Mozart jumpers - I love it. Wish it came up an inch longer as I had to go bigger to get a bit of length. Still though, it’s my new favourite item of clothing.”

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(Online) - Posted 3 months ago

“Great service and great sale,quick delivery. Excellent quality.”

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(Online) - Posted 3 months ago

“It's a quite good clothing brand...the material of the product are high quality.”

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(Online) - Posted 3 months ago

“Excellent products excellent customer service. No quabble refund fast and efficient”

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(Online) - Posted 3 months ago

“Very good value ! Very good quality !”

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(Online) - Posted 3 months ago

“Style and quality excellent”

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(POS) - Posted 3 months ago

“Very supportive with a problem with a return”

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(Online) - Posted 3 months ago

“clean and attractive store-staff who served me were very pleasant and helpfully suggested what shoes to wear with the dress I purchased”

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(POS) - Posted 3 months ago

“Sizing was much smaller than normal. It would help if sizing was standardised amongst your products.”

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(Online) - Posted 3 months ago

“Will be keeping all 5 items I ordered, even the one I wasn’t sure of! Fantastic quality, always a little different in style to make clothing very FC and already had loads of compliments. A real bonus that everything was in the sale!”

Helpful Report

(Online) - Posted 3 months ago

French Connection is rated 4.8 based on 2,136 reviews