French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,689 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,689 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“The material was very poor quality so was the fit. The cost of the garment was way too high considering the quality and fit. To make matters worse got charged £5.95 for delivery and another £5.95 for return for postage.”

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(Online) - Posted 3 months ago

“Fabulous staff always helpful”

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(POS) - Posted 3 months ago

“Quick delivery came before the date requested 3 of the items true to size but the 4 th was small in spite of being the San waizw”

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(Online) - Posted 3 months ago

“Lovely top, got a lot of compliments at the party I bought it for.”

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(Online) - Posted 3 months ago

“A trip to Glasgow is never complete without a visit to French Connection. Always a warm friendly welcome. Excellent selection of new collection with a great sale selection. Staff always willing to help with sizes and taking items to till. I cannot recommend this brand enough. From casual, to workwear to stylish night out.....they have it all.”

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(POS) - Posted 3 months ago

“Very reliable company and excellent quality clothes . Customer service is great .”

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(Online) - Posted 3 months ago

“Love this dress so much. Have worn it to work, out and travelling and perfrct for all occassions.”

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(Online) - Posted 3 months ago

“Quality materials and flattering fit.”

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(Online) - Posted 3 months ago

“Lovely clothing, great quality and great customer servixe”

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(Online) - Posted 3 months ago

“Went into your shop in Chester , very friendly staff”

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(POS) - Posted 3 months ago

“I bought a sale item sweat shirt from the Brighton store. The staff were helpful and efficient. I enjoy shopping there.”

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(POS) - Posted 3 months ago

“Really easy and hassle free returns”

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(Online) - Posted 3 months ago

“French connection were very couteous and obliging when I returned an article within days of the cut off date. They refunded the money with no problem.”

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(Online) - Posted 3 months ago

“The product was lovely and true to size. I live abroad and delivery was to time and I was kept informed”

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(Online) - Posted 3 months ago

“Store was bright, well laid out and clean. We didn't encounter staff before paying, as we didn’t require fitting rooms. There was a moderate queue to pay, staff were super friendly to guy in front who had brought his dog in, and loving his pooch. Staff were smiling, friendly and pleasant.”

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(POS) - Posted 3 months ago

“Love the store and range of products”

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(POS) - Posted 3 months ago

“Staff instore were very helpful!! They suggested different outfit options and were generally supportive! I much preferred this to online experience!”

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(POS) - Posted 3 months ago

“I love the shop and the staff is so lovely and they all wear French connection which made Me to go back and buy more 🥰”

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(POS) - Posted 3 months ago

“We had a positive experience of French Connection, Chester City. Staff were helpful and friendly. The product was well designed and made.”

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(POS) - Posted 3 months ago

“Always love shopping at French Collection, beautiful stylish clothes for all tastes The staff are so helpful and friendly especially the Tunbridge Wells branch, the girls are real gems”

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(POS) - Posted 3 months ago

French Connection is rated 4.8 based on 2,689 reviews