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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 28,988 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
36,604
 Insights Metrics Info
4.7
Basierend auf 28,988 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Anna S
Verifizierter Käufer
“Can’t say anything about the footwear themselves as I have yet to receive them. I ordered slippers for my wife on the 19th of December and they have been stuck in an “operational delay” ever since. Weather has not looked to be a factor so I cannot think of another reason why they would be stuck in limbo like this.”
Hilfreich Melden
31.12.2022
Dear Anna, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis yesterday and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
02.01.2023
Jack B
Verifizierter Käufer
“My shipment is still stuck in Germany. A note on why it’s stuck might be helpful. It’s a Christmas or I should say was a Christmas present for my wife. Maybe it’s for 2023 Christmas”
Hilfreich Melden
31.12.2022
Dear Jack, thank you for your message.  We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Your order arrived in Memphis today and will be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
02.01.2023
Michael G
Verifizierter Käufer
“Shipping delayed over a week and no delivery date at all”
Hilfreich Melden
31.12.2022
Dear Michael, thank you for your message.  We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Your order arrived in Memphis today and will be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
02.01.2023
Paul F
Verifizierter Käufer
“The use of Evri as the delivery agent is a complete waste of time. We are still waiting for our goods and only get one excuse after another. I would not buy from Gieswein again unless they assured me they would use someone more reliable to deliver.”
Hilfreich Melden
31.12.2022
Dear Paul, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
02.01.2023
Mark H
Verifizierter Käufer
“No idea when it will arrive, stuck in Germany.....”
Hilfreich Melden
30.12.2022
Dear Mark, thank you for your message.  We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Your order arrived in Memphis today and will be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
02.01.2023
Uwe G
Verifizierter Käufer
“Nach Retoure sehr lange auf Rückerstattung gewartet”
Hilfreich Melden
29.12.2022
Bill S
Verifizierter Käufer
“Ordered 16/12/22 still not received at todays date of 28/12/22. No explanation given. No communication setting out revised expected deilvery date. No apology. Of course, my money was taken off my bank account immediately.”
Hilfreich Melden
29.12.2022
Good day. Thank you for your comment regarding your ordered Giesswein brand item. Unfortunately, there were delivery problems from the delivery service. You are welcome to send us an e-mail at shop@giesswein.com. We apologise for any inconvenience caused. Kind regards Your Giesswein Customer Support - Laura
29.12.2022
Anonym
Verifizierter Käufer
“Schuhe retourniert, keine Rückmeldung, ob Ware eingelangt, keine Rücküberweisung oder Gutschrift... nur automatisch versendeten Emails, dass meine Frage bearbeitet wird”
Hilfreich Melden
28.12.2022
Tina L
Verifizierter Käufer
“Die Frage ist nicht nach dem Produkt, sondern nach einer Bewertung von Giesswein ! Der Hintergrund in der Bewertung liegt in in der Nicht-Reaktion auf mehrmalige meiner Mails; trotz auf die Rückantwort von Giesswein, dass der Support sich kurzfristig um mein Anliegen kümmern würde - nicht ! Telefonisch ist Giesswein nicht erreichbar. Zudem wird auf dem AB eine andere Emailadresse angegeben als auf der Internetseite. An diese Emailadresse eine weitere Mail gesendet - wiederum keinerlei Reaktion. Im Spamordner ist übrigens nichts zu finden. Ein unmöglicher Umgang mit Neukunden, die Giesswein gerade durch dieses ignorante Verhalten schon wieder verloren hat !”
Hilfreich Melden
28.12.2022
Guten Tag Frau Leder. vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Leider haben wir keine Anfrage von Ihnen erhalten. Gerne können Sie uns nochmals eine Mail an shop@giesswein.com zukommen lassen, damit wir Ihnen selbstverständlich helfen können. Wir freuen uns auf Ihre Mail. Bitte entschuldigen Sie diese Unannehmlichkeiten. Herzliche Grüße Ihr Giesswein Customer Support - Laura
29.12.2022
Bärbel T
Verifizierter Käufer
“Bis jetzt habe ich immer noch nicht meine Rückerstattung bekommen . Das sind einfach äußerst merkwürdig Geschäftsbedingungen .”
Hilfreich Melden
27.12.2022
Liebe Kundin, vielen Dank für Ihre Stellungnahme hinsichtlich Ihrer Bestellung bei Giesswein. Wir bedauern, dass Sie einige Tage auf die Rückerstattung warten mussten. Aufgrund des extrem hohen Bestellaufkommens kann es aktuell leider auch zu längeren Bearbeitungszeiten der Retouren kommen. Ihre Retoure wurde aber gestern bei uns im System erfasst und die Rückerstattung wurde heute veranlasst. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Bei Fragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Mit freundlichen Grüßen Ihr Giesswein Customer Support - Laura
28.12.2022
Eric L
Verifizierter Käufer
“Après 10 jours , je n’ai pas reçu mon achat ! Sans nouvelle de tous les intervenants ! Vous comprendrez ma position , à l’opposé de ce que j’espérais attendre de votre marque . Slt”
Hilfreich Melden
27.12.2022
Cher client, nous vous remercions pour votre commentaire concernant votre commande chez Giesswein. Nous sommes désolés que vous n'ayez pas encore reçu votre commande. Veuillez nous contacter à l'adresse shop@giesswein.com Nous nous occuperons alors immédiatement de votre demande et résoudrons le problème. Nous vous présentons nos excuses pour ce désagrément. Avec nos meilleures salutations Votre support client Giesswein - Laura
29.12.2022
Anonym
Verifizierter Käufer
“Leider nicht gepasst und ich warte seit 2 Wochen auf die Retournierung meines Geldes.”
Hilfreich Melden
27.12.2022
Stephen K
Verifizierter Käufer
“Item never delivered. Poor responses from you and no reason as to why Evri could not deliver. The onus was put back onto me to reorder from you.”
Hilfreich Melden
18.12.2022
Anonym
Verifizierter Käufer
“Aktion für Wolldecken zu Weihnachten heute Nacht per email gestartet. Wolldecken heute nicht bestellbar. Da fühlt man sich etwas.....”
Hilfreich Melden
15.12.2022
Anonym
Verifizierter Käufer
“Leider habe ich meine Bestellung 22.11.22 bisher nicht erhalten. Auch keine Info wann ich meine Bestellung erhalte.”
Hilfreich Melden
15.12.2022
Georg M
Verifizierter Käufer
“Falsche Lieferung”
Hilfreich Melden
15.12.2022
Lieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihrer Bestellung bei Giesswein. Wir bedauern außerordentlich, wenn Sie eine falsche Lieferung erhalten haben. In diesem Fall bitten wir Sie höflichst, sich direkt an shop@giesswein.com zu wenden. Dann können wir uns umgehend um Ihr Anliegen kümmern und die Sache klären. Vielen Dank für Ihre werten Bemühungen. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Mit freundlichen Grüßen Ihr Giesswein Customer Support - Laura
15.12.2022
Joan G
Verifizierter Käufer
“Would like to give a review but the order hasn’t arrived!! It was supposed to be a Xmas present but looks like thst won be possible.No one to speak to .They don’t respond to emails!”
Hilfreich Melden
07.12.2022
Dear Joan, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Also due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. According to Evri your order has been delivered on Friday 9th December. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
12.12.2022
Anonym
Verifizierter Käufer
“I have returned too small shoes with the return label Giesswein provided (in the UK, the tracking was available). Giesswein did not refund the returned item, and customer service ignored all my three letters asking for help.”
Hilfreich Melden
07.12.2022
Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry to hear that there have been problems with your return. We have already answered your e-mail request informing you that we have not arranged a refund for your returned order. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support - Laura
09.12.2022
Stephen M
Verifizierter Käufer
“Item not received”
Hilfreich Melden
06.12.2022
Dera Stephen, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Also due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2022
Anonym
Verifizierter Käufer
“Why have you sent me this request for a review when I haven't even received my order yet? It should have been delivered last week, but I had the standard Evri email saying there was a problem with my delivery and I would be notified. I haven't heard anything else since.”
Hilfreich Melden
06.12.2022
Dear Customer, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Due to the current situation, the delivery volume is currently also enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2022
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 28,988 Bewertungen
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