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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,707 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
38,677
 Insights Metrics Info
4.7
Basierend auf 29,707 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Stephen K
Verifizierter Käufer
“Item never delivered. Poor responses from you and no reason as to why Evri could not deliver. The onus was put back onto me to reorder from you.”
Hilfreich Melden
18.12.2022
Anonym
Verifizierter Käufer
“Aktion für Wolldecken zu Weihnachten heute Nacht per email gestartet. Wolldecken heute nicht bestellbar. Da fühlt man sich etwas.....”
Hilfreich Melden
15.12.2022
Anonym
Verifizierter Käufer
“Leider habe ich meine Bestellung 22.11.22 bisher nicht erhalten. Auch keine Info wann ich meine Bestellung erhalte.”
Hilfreich Melden
15.12.2022
Georg M
Verifizierter Käufer
“Falsche Lieferung”
Hilfreich Melden
15.12.2022
Lieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihrer Bestellung bei Giesswein. Wir bedauern außerordentlich, wenn Sie eine falsche Lieferung erhalten haben. In diesem Fall bitten wir Sie höflichst, sich direkt an shop@giesswein.com zu wenden. Dann können wir uns umgehend um Ihr Anliegen kümmern und die Sache klären. Vielen Dank für Ihre werten Bemühungen. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Mit freundlichen Grüßen Ihr Giesswein Customer Support - Laura
15.12.2022
Joan G
Verifizierter Käufer
“Would like to give a review but the order hasn’t arrived!! It was supposed to be a Xmas present but looks like thst won be possible.No one to speak to .They don’t respond to emails!”
Hilfreich Melden
07.12.2022
Dear Joan, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Also due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. According to Evri your order has been delivered on Friday 9th December. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
12.12.2022
Anonym
Verifizierter Käufer
“I have returned too small shoes with the return label Giesswein provided (in the UK, the tracking was available). Giesswein did not refund the returned item, and customer service ignored all my three letters asking for help.”
Hilfreich Melden
07.12.2022
Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry to hear that there have been problems with your return. We have already answered your e-mail request informing you that we have not arranged a refund for your returned order. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support - Laura
09.12.2022
Stephen M
Verifizierter Käufer
“Item not received”
Hilfreich Melden
06.12.2022
Dera Stephen, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Also due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2022
Anonym
Verifizierter Käufer
“Why have you sent me this request for a review when I haven't even received my order yet? It should have been delivered last week, but I had the standard Evri email saying there was a problem with my delivery and I would be notified. I haven't heard anything else since.”
Hilfreich Melden
06.12.2022
Dear Customer, thank you for your message and order. Your order is already on the way to you. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. Due to the current situation, the delivery volume is currently also enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2022
Pascale E
Verifizierter Käufer
“Ma commande ne m'est toujours pas parvenu”
Hilfreich Melden
05.12.2022
Bonjour Madame, nous vous remercions pour votre message et votre commande. En raison d'un grand nombre de commandes, nous subissons actuellement des retards de livraison. Nous vous prions de bien vouloir nous excuser pour les désagréments causés par la livraison de votre marchandise. En raison de la situation actuelle, le volume de livraison est énorme et les processus de notre partenaire logistique sont malheureusement retardés - nous vous remercions donc de votre compréhension si la livraison est retardée. Tous les processus tournent à plein régime afin de vous livrer votre marchandise dès que possible. Nous vous remercions de votre compréhension et de votre patience ! Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
06.12.2022
Peter S
Verifizierter Käufer
“I still have not received my shoes 12 days after putting in the order.”
Hilfreich Melden
05.12.2022
Dear Peter, thank you for your message.  We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to Evri, there is currently an extremely high volume of air freight shipments and unfortunately, there are sometimes delays. The estimated delivery time to the UK is 3-6 business days. Deliveries also may be subject to customs delays. Therefore, please expect a longer delivery time of up to one week. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
06.12.2022
Danielle B
Verifizierter Käufer
“I have not received my package yet even though it was shipped on 11/24.”
Hilfreich Melden
04.12.2022
Dear Danielle, thank you for your message.  We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon.  Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
05.12.2022
Henry J
Verifizierter Käufer
“I mailed you last week seeking help to return the item which was wrong size, you kindly replied that someone would be contacting me in the next 2 to 3 days but haven't heard anything from you if i dont hear from you in next 4h hours I will have to deal with my bank card”
Hilfreich Melden
03.12.2022
Dear Henry, thank you for your message. We are very sorry to hear that you are having problems with your return and that you haven't heard form us. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. However, we kindly ask you to contact our customer service via shop@giesswein.com Thank you for your efforts! Best regards Giesswein Customer Support Team Laura
06.12.2022
Geneviève O
Verifizierter Käufer
“Chaussons lourds et inconfortables”
Hilfreich Melden
02.12.2022
Bonjour, merci pour votre message. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement Giesswein Customer Support Team Laura
05.12.2022
Phyllis S
Verifizierter Käufer
“Despite assurances, the package has not come and I still do not have a tracking number and the best phone number to use so I can use to call Cyprus Post or DHL here in Cyprus. Last time I posted I was told it would be delivered the next day. Not!”
Hilfreich Melden
01.12.2022
Dear Phyllis, thank you for your message and feedback. Unfortunately, due to a high volume of orders, there are currently delays in delivery. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods as soon as possible. According to DHL your parcel is our for delivery today. Thank you for your understanding and patience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
01.12.2022
Donna S
Verifizierter Käufer
“I ordered my slippers weeks ago and they never arrived”
Hilfreich Melden
28.11.2022
Dear Donna, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
28.11.2022
Ricarda J
Verifizierter Käufer
“SAV presque inexistant. Impossible à joindre oar téléphone”
Hilfreich Melden
27.11.2022
Brian W
Verifizierter Käufer
“I’ve received nothing. My shoes are stuck in Europe and no communication about what is causing the delay.”
Hilfreich Melden
25.11.2022
Dear Brian, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. According to FedEx, there wary an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
28.11.2022
Jessica O
Verifizierter Käufer
“I have yet to receive my order so I can’t rate them”
Hilfreich Melden
25.11.2022
Dear Jessica, thank you for your message.  We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon.  Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
28.11.2022
Anonym
Verifizierter Käufer
“Ordered nov11, still not arrived nov24. No update!”
Hilfreich Melden
24.11.2022
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
24.11.2022
Anonym
Verifizierter Käufer
“Gratissocken sind nie angekommen.”
Hilfreich Melden
23.11.2022
Lieber Kunde, vielen Dank für Ihre Nachricht und Ihr Feedback. Es tut uns leid zu hören, dass keine Trekkingsocken im Paket waren. Haben Sie diese wie beschrieben in den Warenkorb gegeben? Wir möchten Ihnen Ihren kostenlosen 3er Pack Merino Trekkingsocken auf keinen Fall vorenthalten! Gerne schicken wir Ihnen diesen so schnell als möglich zu. Falls dem Paket eine Rechnung beiliegen sollte, können Sie diese selbstverständlich ignorieren. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com sonst auch immer gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
23.11.2022
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,707 Bewertungen
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