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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,716 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
38,698
 Insights Metrics Info
4.7
Basierend auf 29,716 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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SK
Verifizierte Bewertung
“Der Kundenservice ist telefonisch nicht erreichbar. Die angegebene Nummer ist nur ein Band ohne Durchkommen. Leider erfolgt auch kein Rückruf trotz 3 facher Aufforderung. Absolut inakzeptabel.”
Hilfreich Melden
14.12.2021
Guten Tag, vielen Dank für Ihre Nachricht. Durch extrem hohes Anruferaufkommen, kommt es aktuell leider zu längeren Wartezeiten. Wir möchten uns für die Unannehmlichkeiten entschuldigen. Gerne können Sie unseren Kundenservice auch unter shop@giesswein.com kontaktieren. Wir bemühen uns alle Anfragen an Werktagen (Mo-Fr) möglichst innerhalb von 24 - 42 Stunden zu bearbeiten. Vielen Dank für Ihr Verständnis und Ihre Geduld! Mit freundlichen Grüßen Giesswein Customer Support Team Laura
15.12.2021
Armin R
Verifizierter Käufer
“Leider kann ich noch keine andere Beurteilung abgeben, da meine Schuhe seit 7 Tagen in Köln sitzen und keiner weiß wann Sie jetzt ankommen.”
Hilfreich Melden
13.12.2021
Guten TAg Herr Reischl, wir bedauern, dass Sie Ihre Bestellung noch nicht erhalten haben und möchten uns für die Unannehmlichkeiten bei der Zustellung Ihrer Ware entschuldigen. Laut FedEx gibt es derzeit ein extrem hohes Volumen an Luftfrachtsendungen in die USA und leider kommt es manchmal zu Verzögerungen. Wir stehen bereits in ständigem Kontakt mit FedEx, um aktuelle Updates zeitnah zu erhalten und die Zustellung nach Möglichkeit zu beschleunigen, sowie ein Update über den Sendungsverlauf zu erhalten. Laut FedEx soll Ihre Bestellung jedoch heute zugestellt werden. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
14.12.2021
Jose S
Verifizierter Käufer
“On November 27th I placed an order for two pairs of your Merino wool knit shoes. Items showed as available and there was no indication whatsoever that there was a problem with the order. On the 30th November the problems started, as I got a message indicating that due to the extremely high order volume from last weekend, my Merino Shoes would unfortunately arrive slightly later than originally estimated. The message said “Your shoes should now arrive approximately 3-7 working days later than originally stated. We’re going to do everything we can to get your order to you as fast as possible, and we apologize deeply for this inconvenience.” In addition, I was informed that due to a higher than expected demand, and to make sure we could deliver your order as soon as possible, we have had to replace our usual boxes with replacement ones from our friends at other local companies In my opinion 3 to 7 days delays could not be considered slightly later tan expected. Two days could, not seven. On the 1st I was informed that the goods were shipped. It would not have been that bad if the shoes were received, but they have not been received. It is now 13 December, that is 16 days have elapsed since placing the order and no shoes in sight. The Carrier shows operational delays with no info about when the shoes would be delivered. I think it is misleading not to let the Customers know this kind of information before the order is placed. I am certain that such information was available at the time. A warning message was indeed merited. Such attitude is more aligned with a sale first tell later that customer satisfaction. Terrible. Jose Salinas”
Hilfreich Melden
13.12.2021
Dear Jose, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
15.12.2021
Athena Z
Verifizierter Käufer
“Wrong order came in with 1 week delay! Sizes of the shoes were a lot smaller than the written size. No way to request for a return slip. No reponse from customer support. Disappointing in every way”
Hilfreich Melden
13.12.2021
Dear Athena, thank you for your message. We are extremely sorry that you received the wrong goods. We will of course send you a replacement delivery immediately so that you receive your ordered shoes. Therefore we kindly ask you to contact our customer service via shop@giesswein.com We kindly ask you to return the wrong goods to us with our returns label. As we do not offer return labels for your country, please find attached our link for your return via UPS – of course, it is free of charge for you: http://sendback.giesswein.com/b2b/en/index.html After filling in the form the courier service will pick up the return package within the next 2 working days. Please make sure that you use an address where the package can be picked up during the daytime. We kindly ask you to put a note into the package (delivery note or invoice) so the return department can allocate the shipment. The Reimbursement will be done as soon as we get the parcel. Thank you for your kind efforts! We would like to apologize for the inconvenience and the delivery error. Best regards Giesswein Customer Support Team Laura
13.12.2021
Diane C
Verifizierter Käufer
“Still have not received slippers so can't tell you how anything about them”
Hilfreich Melden
13.12.2021
Dear Diane, thank you for your message. We are sorry to hear that you have not received your order yet and we want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Indianapolis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
James B
Verifizierter Käufer
“Previous purchases from this company were as described. However, an order placed in late November has still failed to arrive with excuses of high volume and logistical difficulties. I would find these excuses unacceptable as when the purchase was made no warning was given. These issues should be expected and the customer forewarned… 3-5 day delivery should not be promised.”
Hilfreich Melden
13.12.2021
Dear James, thank you for your message and order. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Caron M
Verifizierter Käufer
“They never arrived”
Hilfreich Melden
13.12.2021
Dear Caron, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
AJ R
Verifizierter Käufer
“I would like to give it more stars but STILL not received weeks later.”
Hilfreich Melden
13.12.2021
Dear AJ, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. We kindly ask you to contact our customer service via shop@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
13.12.2021
Anonym
Verifizierter Käufer
“2 weeks later and still have not received my order or explanation.”
Hilfreich Melden
13.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Kathleen J
Verifizierter Käufer
“I have not received my order.”
Hilfreich Melden
13.12.2021
Dear Kathleen, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Anonym
Nicht verifizierter Bewerter
“Angaben zum Versand vollkommen fehlerhaft Ware wird bezahlt, aber nicht ausgeliefert Rückfragen scheitern - nicht nur Chatbot, auch Support-Team kann einfache Fragen nicht beantworten Sparen Sie sich den Ärger und bestellen Sie hier nichts!”
Hilfreich Melden
13.12.2021
Lieber Kunde, vielen Dank für Ihre Nachricht und Bestellung. Bitte entschuldigen Sie vielmals die Unannehmlichkeiten mit dem Verlauf der Zustellung Ihrer Ware. Aufgrund der aktuellen Situation ist das Lieferaufkommen enorm hoch und daher verzögern sich leider auch Prozesse unseres Logistikpartners – wir bitten daher um Verständnis, wenn es bei der Zustellung zu einer Verzögerung kommt. Alle Prozesse laufen auf Hochtouren, um Ihnen Ihre Ware sobald als möglich zuzustellen. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
13.12.2021
Marco S
Verifizierter Käufer
“Didn't receive the product or any communication after 10 days....”
Hilfreich Melden
13.12.2021
Dear Marco thank you for your message and order. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Richard B
Verifizierter Käufer
“Ordered November 25th. As of December 13th I still do not have my order. I have nothing to review, why did I get this?”
Hilfreich Melden
13.12.2021
Dear Richard, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Giulia N
Verifizierter Käufer
“i didnt recive anything”
Hilfreich Melden
13.12.2021
Dear Mrs. Niceta, thank you very much for your message. We deeply apologize for the delivery delay. Meanwhile, your order should have been delivered. We have sent you an update to your e-mail address and hope that everything is fine by now. Thank you so much again for your patience. Certainly, we are always at your assistance through shop@giesswein.com Kind regards from Austria Laura - Your Giesswein Customer Service
13.12.2021
Laura G
Verifizierter Käufer
“Unfortunately delivery was delayed by 7 days due to not enough stock available or boxes to put the shoes in! I waited for delivery for nearly 2 weeks and eventually did not receive my shoes as according to the delivery company the package was not addressed properly . Very disappointed.To date I don’t know when if ever I will get my shoes.”
Hilfreich Melden
12.12.2021
Dear Mrs. Gray, thank you for your feedback. First of all, we deeply apologize for these inconveniences and the delivery delay. DHL did deposit your parcel in a DHL parcel center, we will send you the appropriate information also to your e-mail address and will update you with further details. We feel so sorry that you have made this bad experience with us. We may assure you that we do our very best to solve these problems. Thank you so much for your appreciated understanding and your patience. Kind regards - Laura - Your Giesswein Customer Support
13.12.2021
Ruth D
Verifizierter Käufer
“- [ ] Kundendienst ist weder telefonisch zu erreichen, noch erfolgt der auf dem AB versprochene Rückruf. Daraufhin Kontaktformular mir Anliegen gesendet, kein Feedback. Daraufhin an die offizielle Firmen Email Adresse Screenshot des ausgefüllten nicht beantworteten Kontaktformulars geschickt — wieder keine Antwort. - [ ]”
Hilfreich Melden
12.12.2021
Sehr geehrte Frau Drexl-Schegg, vielen Dank für Ihr Feedback. Wir entschuldigen uns vielmals, dass Sie uns telefonisch nicht erreichen konnten. Wenn Sie uns Ihr Anliegen an shop@giesswein.com senden, beantworten wir Ihre E-Mail so schnell wie möglich. Wir bitten Sie besonders derzeit um Ihr Verständnis, dass sich Antworten aufgrund eines sehr hohen Anfrageaufkommens etwas verzögern können. Selbstverständlich bemühen wir uns, so schnell wie möglich für Sie da zu sein. Vielen Dank für Ihre werte Geduld. Laura - Ihr Giesswein Customer Service
13.12.2021
Jànosnė Z
Verifizierter Käufer
“I did not have my ordered yet, after more than 2 weeks”
Hilfreich Melden
12.12.2021
Dear Mr. Zaccomer, Thank you for your message and your feedback! We are sorry to hear that you have not received your order yet. According to the tracking, your order will be delivered today. We apologize for the delay and thank you for your patience. If you have any further questions, please do not hesitate to contact our Customer Support team at shop@giesswein.com! Your Giesswen Customer Support Laura
13.12.2021
Dawn G
Verifizierter Käufer
“Very disappointed that the slippers are held up via Fed Ex. Your company was very quick in completing the order, but we now have date for when the item will be received.”
Hilfreich Melden
12.12.2021
Dear Dawn, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Terrie G
Verifizierter Käufer
“I placed the order on December 2nd. I have not received my package or any communication as to why I haven’t receive it. This is supposed to be a Christmas present for my son and now I’m starting to think I will not get it in time. Might I suggest that you communicate with your customers better before you want them to review your merchandise. Terrie Gass”
Hilfreich Melden
12.12.2021
Dear Terrie, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
13.12.2021
Bart S
Verifizierter Käufer
“Ich have genie schuen bekomen. Noch nicht gekregen”
Hilfreich Melden
12.12.2021
Lieber Kunde, besten Dank für Ihre Nachricht. Wir bedauern, dass Sie Ihre Bestellung noch nicht erhalten haben und möchten uns bei Ihnen für die Verzögerung entschuldigen. Aufgrund des erhöhten Paketaufkommens vor Weihnachten kann es aktuell zu Verzögerungen bei der Lieferung kommen. Ihre Bestellung befindet sich aktuell auf dem Weg nach Belgien. Sobald die Bestellung dort im Paketzentrum angekommen ist, wird der Sendungsstatus aktualisiert. Sie sollten das Paket in den nächsten Tagen erhalten. Bei Rückfragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Herzliche Grüße Laura - Giesswein Customer Support
13.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,716 Bewertungen
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