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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,009 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
36,685
 Insights Metrics Info
4.7
Basierend auf 29,009 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Bewertung abgeben

Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Bret F
Verifizierter Käufer
“Never delivered. I've received nothing.”
Hilfreich Melden
02.12.2021
Dear customer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com We will immediately have a look at this issue and solve the problem. Thank you for your efforts. Best regards Your Giesswein Customer Support - Laura
03.12.2021
Heather B
Verifizierter Käufer
“Gorgeous shoes. Dreadful customer service. It is impossible to make contact with anyone to sort out a problem. No reply to emails. No response to a request for help.”
Hilfreich Melden
02.12.2021
Dear Heather, thank you much for your message. We are very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. However, I just double-checked and we haven't received any emails from you. We kindly ask you to send your request to shop@giesswein.com Our customer service will handle your request as quickly as possible. We want to apologize again for any inconvenience Thank you for your efforts! Best regards Giesswein Customer Support Team Laura
02.12.2021
William F
Verifizierter Käufer
“Dhl was supposed to deliver to my home but didn’t and after all the product sent back to the warehouse !! Loose of time, costly and consumer unsatisfied. I am still waiting for my refund”
Hilfreich Melden
02.12.2021
Dear William, thank you for your message. We are very sorry to hear that you haven't received your order. Unfortunately, DHL could not deliver the goods, so your order is on its way back to us. As soon as your order is back in our warehouse, it will be credited and the money refunded to you. This is an automatic process and therefore a new delivery is unfortunately not possible. If you still wish to receive the goods, we kindly ask you to place a new order. Please excuse any inconvenience. We thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
02.12.2021
Lindsey B
Verifizierter Käufer
“My order hasn’t arrived”
Hilfreich Melden
30.11.2021
Dear Lindsey, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Your order arrived in Indianapolis today and should be delivered very soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
30.11.2021
Miguel A
Verifizierter Käufer
“No he recibido nada”
Hilfreich Melden
28.11.2021
Dear Mr. Bernal, thank you very much for your message. We deeply regret that you have not yet received your order. We will immediately investigate your delivery status and will send you an e-mail with your updated tracking link. We may apologize again for the delay and thank you so much for your patience. Kind regards - Laura - Your Giesswein Customer Support
29.11.2021
LAURENCE S
Verifizierter Käufer
“I don't speak German You could certainly improve the experience of your English speaking customers by providing this page in English. I placed my order on Nov 15 and yesterday it was still in France - 11 days to ship out to the US. I see today it is finally in Chicago, day 12 Your website said 5 days shipping, not 15!! Part of this order was a birthday gift but the birthday has now passed, and I had to make excuses about where my gift was etc”
Hilfreich Melden
28.11.2021
Dear Mr. Shipstone, thank you for your feedback. First of all, we deeply regret that you have not yet gotten your order and we deeply apologize for the delivery delay. We are very very sorry that your order still has not arrived. We will send you an update from your tracking link and hope to be able to speed up the delivery. We may thank you again for your appreciated patience. Kind regards - Laura - Your Giesswein Customer Support
29.11.2021
Mark J
Verifizierter Käufer
“where is my order? it still hasn’t arrived. ordered two weeks ago! Fedex tracker just tells me there is a delivery issue (but doesn’t describe it)”
Hilfreich Melden
26.11.2021
Dear Mr. Jenkins, thank you very much for your order at Giesswein. We deeply regret that your delivery takes so long, please apologize for that. Your order is currently at FedEx location in INDIANAPOLIS, IN and will be managed for delivery. In case of any further concerns, please do not hesitate to contact us through shop@giesswein.com and we will certainly be of assistance as soon as possible. Thank you again for your appreciated patience. Kind regards - Laura - Your Giesswein Customer support
29.11.2021
Valerie F
Verifizierter Käufer
“I ordered a pair of slippers on November 12th. I received confirmation on the 13th that my shoes shipped and would take 3-5 days depending on location. It's now November 24th and I have been watching the Fedex tracking for my shoes showing them floating around multiple countries in Europe, nowhere near the USA. No delivery date noted. I haven't received any customer service communications from the company about it. Very disappointed. Guess I learned my lesson for trying to support a company that isn't Amazon.com.”
Hilfreich Melden
24.11.2021
Dear Valerie, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
25.11.2021
Peter J
Verifizierter Käufer
“Lied about shipping should have been here”
Hilfreich Melden
24.11.2021
Dear Peter, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. There is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. According to FedEx your parcel will now be flown from Paris to the USA and should arrive very soon. In case, you do not receive your order within the next days, we kindly ask you to contact us again. Thank you for your understanding and patience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
24.11.2021
Angela C
Nicht verifizierter Bewerter
“HORRIBLE CUSTOMER SERVICE. DOES NOT PROVIDE A RETURN LABEL.”
Hilfreich Melden
24.11.2021
Dear Angela, thank you much for your message. We are very sorry to hear that there has been a misunderstanding about your order and that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. We do provide return labels. It just depends on the country what return label you will receive. You are welcome to contact our customer service again via shop@gieswein.com for more information. Best regards Giesswein Customer Support Team Laura
24.11.2021
Erin G
Verifizierter Käufer
“The package never arrived and is still 6000 miles away from its destination. You said 3-5 business days it would arrive and that was two weeks ago. You lied to me and the birthday present for my mother was not delivered.”
Hilfreich Melden
22.11.2021
Dear Erin, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. There is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. According to FedEx your parcel is now on the way from Paris to the USA and should arrive very soon. In case, you do not receive your order within the next days, we kindly ask you to contact us again. Thank you for your understanding and patience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
23.11.2021
Anonym
Verifizierter Käufer
“Did not meet UK sizing, had to return”
Hilfreich Melden
22.11.2021
Dear customer, thank you for your message. We are sorry to hear that the shoes didn't fit. You can of course return them and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
22.11.2021
Mary M
Verifizierter Käufer
“Still have not received my order. It is still in Europe as far as I can tell”
Hilfreich Melden
21.11.2021
Dear Mary, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. There is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. According to FedEx your parcel is now on the way from Paris to the USA and should arrive very soon. In case, you do not receive your order within the next days, we kindly ask you to contact us again. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
22.11.2021
Joanna C
Verifizierter Käufer
“purchase never received!!”
Hilfreich Melden
20.11.2021
Dear customer, thank you for your message. We want to apologize for the inconvenience – we will immediately initiate an investigation with FedEx. This may take a few days. We would be happy to send you a replacement, but sadly the desired colour and size is currently not in stock. Therefore we will refund you the money within the next 7 days using the method of payment you have selected. We want to apologize for the inconvenience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
22.11.2021
Latif K
Verifizierter Käufer
“In normalen Socken und in diesen Socken ist keine unterschied, ich werde diese Socken euch nicht empfehlen.”
Hilfreich Melden
20.11.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. Wir bedauern, dass Ihr bestellter Giesswein Artikel nicht Ihren Vorstellungen entspricht. Selbstverständlich können Sie diesen im Rahmen unserer Giesswein-Zufriedenheits-Garantie wieder kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
22.11.2021
Emma M
Verifizierter Käufer
“The order has not arrived Very disappointed Sehr Enttäuscht”
Hilfreich Melden
19.11.2021
Dear Emma, thank you for your statement regarding your order at Giesswein. We are truly sorry to hear that your order has not arrived. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will immediately have a look at this issue and will solve the problem. We are sorry for the inconvenience. Best regards Your Giesswein Customer Support - Laura
19.11.2021
Christina S
Verifizierter Käufer
“Ihr produziert in China Das ist doch nicht euer Ernst Dann kaufe ich kein Markenware mehr von euch Dafür seit ihr zu teuer”
Hilfreich Melden
18.11.2021
Liebe Kundin, vielen Dank für Ihre Nachricht. Unsere Merino Runners sind Made in Austria und Assembled in Vietnam und China Der einzigartige Stoff der Merino Schuhe wird in unserer Textilproduktion in Brixlegg - Tirol – Österreich gestrickt und gewalkt, die Wertschöpfung des Artikels liegt also in Österreich. Das Zusammenfügen der Einzelteile wie Stoff und Sohle, sowie des Zubehörs, erfolgt in Vietnam. Der Grund hierfür ist die sehr große Nachfrage an unseren Merino Schuhen, wir haben hier in Europa keinen Schuh-Hersteller, mit ausreichend Kapazitäten, um die nachgefragten Mengen zu bedienen. Unser Geschäftsführer persönlich besucht die Fabrik in Vietnam zweimal jährlich und gewährt, dass es eine Fabrik ist, die allen westlichen Standards entspricht, sie ist neu gebaut und die Arbeitsbedingungen sind einwandfrei. Nur so kann unser Firmenstandard und Markenname auch gewährt sein. Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
18.11.2021
Laura R
Verifizierter Käufer
“We have not yet received the parcel. The SDA courier in Italy has not delivered it in spite of several notifications from our side, since 10 Nov, claiming that they did not find anyone at home.”
Hilfreich Melden
18.11.2021
Dear Laura, thank you for your message. We are very sorry to hear that you haven't received your order yet. We want to apologize for the inconvenience. We kindly ask you to contact our customer service via shop@giesswein.com so they can initiate an investigation. Thank you very much for your efforts. This may take a few days. However, if we do not receive a response from our service partner within 2 days, a replacement will be sent to you. Best regards Giesswein Customer Support Team Laura
18.11.2021
Maryse P
Verifizierter Käufer
“bonjour, nous sommes très déçus par la qualité des chaussons. En effet, la semelle de nos deux paires de chaussons se décolle, après les avoir portés trois semaines!!!!! J'attends de vous lire au plus vite.”
Hilfreich Melden
16.11.2021
Bonjour, merci pour votre message. Nous regrettons que vous rencontriez un problème avec l'un de nos produits. Dans le même temps, nous pouvons vous assurer que nous nous efforçons toujours de ne livrer que des produits de haute qualité afin de satisfaire au mieux nos clients. Afin de faire une réclamation, veuillez nous envoyer un e-mail avec les données ci-dessous à shop@giesswein.com : Une photo sur laquelle le problème est clairement visible. Courte description du problème. Votre numéro de client ainsi que le numéro de votre commande. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
17.11.2021
Leslie O
Verifizierter Käufer
“I have no opinion on the quality of the shoes because I have not received them yet. Order placed on November 4th, for delivery via fed ex within 3 to 5 working days. However, as of my last notice from Fed Ex, "operational delays" continue in Koeln, NW and there is no estimated arrival date. This was a birthday gift for my mother who turned 89 on November 13th. VERY DISAPPOINTED.”
Hilfreich Melden
15.11.2021
Dear Leslie, thank you for your message. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Your order arrived in Indianapolis today and should be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
16.11.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,009 Bewertungen
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