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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,000 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
36,658
 Insights Metrics Info
4.7
Basierend auf 29,000 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Susan L
Verifizierter Käufer
“I have not received my slippers.”
Hilfreich Melden
18.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
20.12.2021
Anonym
Verifizierter Käufer
“Haven’t received”
Hilfreich Melden
18.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
20.12.2021
Claire K
Verifizierter Käufer
“Waren bestellt am 3 Dezember noch n’ont angekommen”
Hilfreich Melden
18.12.2021
Liebe Frau Koegler, besten Dank für Ihre Nachricht. Wir möchten uns bei Ihnen für die Verzögerung entschuldigen. Aufgrund des erhöhten Paketaufkommens vor Weihnachten kann es aktuell leider zu Verzögerungen bei der Lieferung kommen. Laut DHL wurde Ihre Bestellung aber mittlerweile zugestellt. Wir hoffen daher, dass Sie die bestellte Ware erhalten haben. Bei Rückfragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Herzliche Grüße Laura - Giesswein Customer Support
20.12.2021
Birgitta C
Verifizierter Käufer
“Déçue par les chaussettes qui sont retournées. Le haut des chaussettes va serrer trop la jambe et bloquer la circulation. Je recherche un modèle chaud en laine fine et et haut sans côtes.”
Hilfreich Melden
18.12.2021
Bonjour Madame, merci pour votre retour. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement et bonne journée Giesswein Customer Support Team Laura
20.12.2021
Sean M
Verifizierter Käufer
“I can't review something I still have not received.... It's been weeks and the tracking# still shows that it hasn't left the factory floor”
Hilfreich Melden
17.12.2021
Dear Mr. Mitchell, Thank you for your comment regarding your order with Giesswein. We are grateful for any constructive feedback from our customers. There was an update with the tracking, the delivery is planned to take place today. If this is not the case, please contact our Customer Support at shop@giessein.com. They will be happy to take care of your request. Thank you for your patience! Your Giesswein Customer Support Laura
20.12.2021
Anonym
Verifizierter Käufer
“We still haven’t received the order! It’s been now over 3 weeks that we are waiting for it.”
Hilfreich Melden
17.12.2021
Dear Customer, Thank you for your comment regarding your order with Giesswein. We are grateful for any constructive feedback from our customers. We are sorry to hear that you have not yet received your order. A replacement delivery will be sent to you as soon as possible. Thank you for your patience! In case you have any further questions, do not hesitate to contact our customer support at shop@giesswein.com. Your Giesswein Customer Support Laura
20.12.2021
Bryan S
Verifizierter Käufer
“I have still not received my order. This is a Christmas present. Disappointing!”
Hilfreich Melden
17.12.2021
Dear Mr. Sitzmann, Thank you for your comment regarding your order with Giesswein. We are grateful for any constructive feedback from our customers. There was an update with the tracking, the delivery is planned to take place today. If this is not the case, please contact our Customer Support at shop@giessein.com. They will be happy to take care of your request. Thank you for your patience! Your Giesswein Customer Support Laura
20.12.2021
Nathalie G
Verifizierter Käufer
“I am waiting for your answer from Germany”
Hilfreich Melden
17.12.2021
Dear Mrs. Gribomont, Thank you for your comment regarding your order with Giesswein. Customer Support has already replied to your question that the ordered jacket is only produced up to size 60 and therefore an exchange in size 62 is unfortunately not possible. If you have any further questions, please do not hesitate to contact our customer support at shop@giesswein.com. Your Giesswein Customer support Laura
20.12.2021
Kenneth S
Verifizierter Käufer
“Ich habe im November zwei Paar Schuhe bestellt. Es ist der 17. Dezember und ich habe keine Ahnung, wann ich die Schuhe erhalte. Ihre Firma hat jedoch die Zahlung erhalten und mein Kreditkartenunternehmen hat mir eine Abrechnung geschickt. Ich werde nie wieder bei Ihrer Firma bestellen!!”
Hilfreich Melden
17.12.2021
Sehr geehrter Herr Smith, Vielen Dank für Ihren Kommentar zu Ihrer Bestellung bei Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Es gab ein Update bei der Sendungsverfolgung, die Lieferung soll heute erfolgen. Sollte dies nicht der Fall sein, wenden Sie sich bitte an unseren Customer Support unter shop@giessein.com. Dieser wird sich gerne um Ihr Anliegen kümmern. Vielen Dank für Ihre Geduld! Bitte entschuldigen Sie die Verzögerung! Ihr Giesswein-Kundenservice Laura
20.12.2021
Bindi P
Verifizierter Käufer
“Haven’t received my order still after almost 3 weeks”
Hilfreich Melden
16.12.2021
Dear Bindi, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we, therefore, ask for your understanding if there is a delay in delivery. All processes are running at full speed to deliver your goods to you as soon as possible. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped delivered very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Carole E
Verifizierter Käufer
“I am still waiting for my purchases to arrive. It appears they are hung up in customs at Fedex now since Dec 9. I would have hoped Giesswein would have been monitoring and working with FedEx to resolve.”
Hilfreich Melden
16.12.2021
Dear Carole, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Ian M
Verifizierter Käufer
“Cannot review the product. Haven't received yet. Now 10 days past the currently promise date (which was already extended by a further 7 days). I understand times are difficult. Looking forward to eventually receiving and trying the shoes.”
Hilfreich Melden
16.12.2021
Dear Ian, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Billie G
Verifizierter Käufer
“Hello. I am writing since you requested a review of your product. I have not recieved any of the items I ordered although I have been charged for them. Perhaps you could fix this?”
Hilfreich Melden
16.12.2021
Dear Billie, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
17.12.2021
Francois D
Verifizierter Käufer
“Order not delivered - over 16 days since placed… unacceptable.”
Hilfreich Melden
16.12.2021
Dear Francois, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. We will immediately initiate an investigation with DHL. We kindly ask you to contact our customer support via shop@giesswein.com. They will be happy to take care of your request. Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Omer T
Verifizierter Käufer
“When I placed an order on 28th of November...it says delivery 3-5 working days. I thought that's perfect,just in time for my holiday. I am still waiting for my order after 15 working days...and after I contacted Giesswein by email and asked what's wrong with my order.. they replied next day with an email saying that due to the busy time I will receive my order next week...that means 20 working days since I placed an order. All this time at any point no one contacted me to tell me that my order will be delayed this long. Very disappointed I ordered 4 pairs of trainers to go on holiday 17th of December...but I have to go on holiday with my old trainers thanks to Giesswein or whoever was dealing with this.”
Hilfreich Melden
16.12.2021
Dear Omer, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we, therefore, ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Helen H
Verifizierter Käufer
“3 weeks on and my order still hasn’t arrived”
Hilfreich Melden
16.12.2021
Dear Helen, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. We will immediately initiate an investigation with Hermes. This may take a few days. In the meantime, we will send you a replacement parcel. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Arno D
Verifizierter Käufer
“I am still yet to receive my order?!”
Hilfreich Melden
16.12.2021
Dear Arno, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Nina H
Verifizierter Käufer
“I have not received my order fir my sons birthday which is tomorrow No present for him”
Hilfreich Melden
16.12.2021
Dear Nina, thank you for your message. We are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next few days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Janet M
Verifizierter Käufer
“Unfortunately, while I did place an order with you, it has still not arrived. Even more unfortunate is that your customer service is terrible. You have not replied to any of my emails that I have sent asking for help with the location and timeline of my order. Your products may be good, I can't yet comment on that. Your products are certainly expensive and when I spend that kind of money I expect to have at least some kind of communication from you. I am very disappointed at being ignored in this way..”
Hilfreich Melden
16.12.2021
Dear Janet thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. We are also very sorry to hear that you are not satisfied with the customer service. We place the highest value on our customer service and want our customers to always be completely satisfied. Therefore we want to apologize again for any inconvenience and we truly regret that you had a bad experience with our customer service. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Kevin V
Verifizierter Käufer
“I placed my order on Dec. 4, and it still hasn’t left Germany. Today is Dec. 16. It is a Christmas present, and now it won’t arrive on time.”
Hilfreich Melden
16.12.2021
Dear Kevin, we are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. In case, you do not receive an update within the next days, we kindly ask you to contact us via info@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
16.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,000 Bewertungen
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