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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,707 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
38,677
 Insights Metrics Info
4.7
Basierend auf 29,707 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Jacquelyn J
Verifizierter Käufer
“Slippers never arrived but I was charged for them.”
Hilfreich Melden
27.12.2021
Dear Jacquelyn, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Hedwig K
Verifizierter Käufer
“I’m still waiting for my purschase ( 15 - 12 - 2021 !!!!!)”
Hilfreich Melden
26.12.2021
Dear Hedwig, thank you for your message. Unfortunately, DHL could not deliver the goods, so your order is on its way back to us. As soon as your order is back in our warehouse, it will be credited and the money refunded to you. This is an automatic process and therefore a new delivery is unfortunately not possible. Please excuse any inconvenience. We thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
V U
Verifizierter Käufer
“My order was placed almost 2 weeks ago, and I still haven't seen it. Don't promise 3-5 business days delivery if you can't keep that promise.”
Hilfreich Melden
26.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Anonym
Verifizierter Käufer
“I have yet to receive the item as the delivery service are not capable of meeting reasonable delivery timelines. Thus I am unable to provide a suitable review of the product, thus I must default to a single, rather dissapointing star.”
Hilfreich Melden
26.12.2021
Dear customer, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Gail S
Verifizierter Käufer
“I have not received my slippers yet. My credit card has been charged. Please let me know what happened and how it can be rectified. Very disappointed as these are my favorite slippers.”
Hilfreich Melden
26.12.2021
Dear Gail, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Holly F
Verifizierter Käufer
“Love the product. Delivery was poo”
Hilfreich Melden
26.12.2021
Dear Holly, thank you for your message. We would like to apologize for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is enormously high and therefore processes of our logistics partner are unfortunately also delayed - we therefore ask for your understanding if there is a delay in delivery. According to FedEx, there wary an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. Thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Diane C
Verifizierter Käufer
“Never received the slippers.”
Hilfreich Melden
26.12.2021
Dear Diane, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Jennifer H
Verifizierter Käufer
“Slippers stuck in Germany :(”
Hilfreich Melden
25.12.2021
Dear Jennifer, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Eric V
Verifizierter Käufer
“Received wrong size slippers.”
Hilfreich Melden
25.12.2021
Dear Eric, thank you for your message. We are extremely sorry that you received the wrong size. We would like to apologise for the inconvenience and delivery error. We would kindly ask you to contact our customer service directly at shop@giesswein.com. They will deal with your concern as soon as possible. They will take care of your concern as soon as possible. Thank you for your kind efforts. Best regards Giesswein Customer Support Team Laura
27.12.2021
Charlene A
Verifizierter Käufer
“Ordered from the “America” website. States 3-5 days shipping. Nearly 3 weeks later I have yet to receive my slippers. When I inquired I was told that air traffic to America has been delayed. Ummmm. They were ordered from the “American “ website. Why are they coming from out of the country? Not cool, especially at Christmas.”
Hilfreich Melden
25.12.2021
Dear Charlene, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. Giesswein is located in Austria. We ship internationally from our warehouse in Austria. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Brian S
Verifizierter Käufer
“They use the cheapest shipping option, which means things never arrive. Good product, horrible execution.”
Hilfreich Melden
25.12.2021
Dear Brian, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
MICHAEL G
Verifizierter Käufer
“They never arrived . The present I was looking so forward to giving my husband.”
Hilfreich Melden
25.12.2021
Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Pete G
Verifizierter Käufer
“i have yet to receive my order placed 2 weeks ago.”
Hilfreich Melden
24.12.2021
Dear Pete, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Gery D
Verifizierter Käufer
“TRES GROSSE BAISSE DE qualité par rapport au prix et a la renommée de la marque”
Hilfreich Melden
24.12.2021
Bonjour, merci pour votre message. Nous regrettons que votre article Giesswein commandé ne corresponde pas à vos attentes. Vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein et vous recevrez un remboursement correspondant, immédiatement après réception de la marchandise, sur le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et créez-le avec ce lien web suivante : http://sendback.giesswein.com/b2c/ Imprimez ceci et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous ne payerez aucun frais pour le retour. Veuillez inclure le bon de retour ou une copie de la facture / bon de livraison dans le colis afin que nous puissions vous assigner le retour. Merci pour vos efforts. Si vous avez des questions n’hésitez pas à contacter notre service clientèle à l’adresse suivante shop@giesswein.com Bien cordialement
27.12.2021
Anna C
Verifizierter Käufer
“Non ho ricevuto nulla ancora ed ho fatto il mio ordine il 14 dicembre! Avete un sistema di tracciamento inutilizzabile ed un servizio spedizione pessimo!”
Hilfreich Melden
24.12.2021
Buongiorno, grazie per il Suo messaggio. Ci dispiace molto che il Suo ordine non è ancora arrivato. In questo caso, Le chiediamo gentilmente di contattarci direttemente su info@giesswein.com Poi possiamo risolvere questo problema. Ci scusiamo per l'inconveniente. Cordiali saluti Giesswein Customer Support - Laura
27.12.2021
Steven S
Verifizierter Käufer
“I was very disappointed by the delay in shipping between the US and Germany. I had anticipated some delay and ordered a bit a head of time to accommodate longer than normal delay. Unfortunately, my shipment is sitting in a distribution center now without an updated, anticipated, delivery date. I would like to see the company to be more proactive to shipping issues so that customers are not unduly affected by this type of distribution failure.”
Hilfreich Melden
24.12.2021
Dear Steven, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Anthony A
Verifizierter Käufer
“I ordered my product on December 10 and it still has not shipped to the United States. I have not received any communication from Giesswein regarding my order. I plan to follow up with customer service myself after the holiday weekend.”
Hilfreich Melden
24.12.2021
Dear Antohny, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
27.12.2021
Gary Z
Verifizierter Käufer
“I ordered these Dec 10 and still haven't received them yet. So much for a Christmas gift.”
Hilfreich Melden
23.12.2021
Dear Gary, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Joan C
Verifizierter Käufer
“Expected for Christmas. Stuck somewhere on east coast. Always have problems with Fed Ex.”
Hilfreich Melden
23.12.2021
Dear Joan, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Katherine M
Verifizierter Käufer
“Still have not received my item even though my credit card has been charged.”
Hilfreich Melden
23.12.2021
Dear Katherine, thank you for your statement regarding your order at Giesswein. We are truly sorry that you have not received your order so far. In this case, we kindly ask you to contact us directly at shop@giesswein.com Then we will have a look at this issue. Unfortunately, due to the very high delivery volume, there might be some delays. We want to apologize for the inconvenience. Best regards Your Giesswein Customer Support – Laura
27.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,707 Bewertungen
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