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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 28,999 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
36,656
 Insights Metrics Info
4.7
Basierend auf 28,999 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
NADINE C
Verifizierter Käufer
“Je suis toujours dans l'attente de ma commande, aucune livraison”
Hilfreich Melden
20.12.2021
Bonjour Madame, merci beaucoup pour votre message. Veuillez excuser cet inconvénient - nous allons immédiatement ouvrir une enquête. Cela peut prendre quelques jours. En attendant, je vous invite à contacter directement notre service clientèle à l'adresse shop@giesswein.com. Merci beaucoup pour vos efforts et votre compréhension ! Bien cordialement et bonne journée Giesswein Customer Support Team Laura
21.12.2021
NANNETTE K
Verifizierter Käufer
“It was suppose to arrive December 17, but there is a FedEx delay. I hoped to receive it on time since it is a Christmas gift. It is still on the way. My poor husband will have to be patient.”
Hilfreich Melden
20.12.2021
Dear Nannette, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Chung B
Verifizierter Käufer
“It's been 2 weeks. I haven't gotten product yet.”
Hilfreich Melden
20.12.2021
Dear Chung, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Gerhard S
Verifizierter Käufer
“Die Abwicklung ist eine einzige Katastrophe Schuhe optimal!!!”
Hilfreich Melden
20.12.2021
Lieber Kunde, vielen Dank für Ihre Nachricht. Bitte entschuldigen Sie vielmals die Unannehmlichkeiten mit dem Verlauf der Rücksendung Ihrer Ware. Aufgrund der aktuellen Situation ist das Lieferaufkommen enorm hoch und daher verzögern sich leider auch Prozesse unseres Logistikpartners – wir bitten daher um Verständnis, wenn es bei der Retoure zu einer Verzögerung kommt. Sobald wir Ihre Rücksendung erhalten, informieren wir Sie per Email und werden Ihnen den entsprechenden Betrag auf das Zahlungsmittel, das Sie bei der Bestellung verwendet haben, zurück überweisen. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen steht Ihnen unser Kundenservice unter shop@giesswein.com gerne zur Verfügung. Mit freundlichen Grüßen Giesswein Customer Support Team Laura
21.12.2021
Michael G
Verifizierter Käufer
“Shipping is an issue.”
Hilfreich Melden
20.12.2021
Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Kyle G
Verifizierter Käufer
“The package still has not arrived.”
Hilfreich Melden
20.12.2021
Dear Kyle, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. However, your order arrived in Memphis and should be delivered very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
21.12.2021
Anonym
Verifizierter Käufer
“They said my package would arrive ages ago but it still hasn’t”
Hilfreich Melden
20.12.2021
Dear customer, thank you for your message. Unfortunately, Hermes could not deliver the goods, so your order is on its way back to us. As soon as your order is back in our warehouse, it will be credited and the money refunded to you. This is an automatic process and therefore a new delivery is unfortunately not possible. If you still wish to receive the goods, we kindly ask you to place a new order. Please excuse any inconvenience. We thank you for your understanding! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Blaine C
Verifizierter Käufer
“Still have yet to receive items ordered.”
Hilfreich Melden
20.12.2021
Dear Blaine, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately, there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately, we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Lisette G
Verifizierter Käufer
“Don't ask me when I have not received my purchase!”
Hilfreich Melden
20.12.2021
Dear Lisette, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
John D
Verifizierter Käufer
“I still have not received my shoes and have no update on when they will arrive. I have to say, customer service is lacking unfortunately.”
Hilfreich Melden
20.12.2021
Dear John, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
A C
Verifizierter Käufer
“Your choice of delivery partner Hermes is very poor”
Hilfreich Melden
20.12.2021
Dear Customer, thank you for your message and order. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. According to Hermes your order has been delivered on Thu 16th Dec. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Melanie S
Verifizierter Käufer
“Item has not arrived.”
Hilfreich Melden
20.12.2021
Dear Melanie, thank you for your message. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Anonym
Verifizierter Käufer
“It was never delivered”
Hilfreich Melden
20.12.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Mr M M
Verifizierter Käufer
“Place my order on 28 Nov 2021 Todays date 20 Dec 2021 Still hasn’t arrived”
Hilfreich Melden
20.12.2021
Dera Mr. McCutcheon, thank you for your message. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. All processes are running at full speed in order to deliver your goods to you as soon as possible. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Ursula S
Verifizierter Käufer
“Am 3.12.2021 war das Geld vom meine Konto bezahlt aber die Hausschuhe sind immer noch nicht angekommen…durch „operational Probleme” stecken die in Köln. Die sollten in 3-5 Tage geliefert werden. Und jetzt kein Weihnachts Geschenk 🥲🥲”
Hilfreich Melden
19.12.2021
Dear Ursula, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Sébastien K
Verifizierter Käufer
“Colis non reçu”
Hilfreich Melden
19.12.2021
Bonjour Monsieur, merci beaucoup pour votre message. Veuillez excuser cet inconvénient - nous allons immédiatement ouvrir une enquête. Cela peut prendre quelques jours. En attendant, nous vous invitons à contacter notre service clientèle à l'adresse shop@giesswein.com. Nous vous remercions de vos efforts ! Merci de votre compréhension et de votre patience. Bien cordialement et bonne journée Giesswein Customer Support Team Laura
20.12.2021
Alfred C
Verifizierter Käufer
“I haven’t received my shoes yet, still delayed shipping.”
Hilfreich Melden
19.12.2021
Dear Alfred, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
Michael O
Verifizierter Käufer
“I have still not received my order”
Hilfreich Melden
19.12.2021
Dear Michael, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
20.12.2021
LISA B
Verifizierter Käufer
“My order has not left Germany after 12 days. Customer service has not responded.”
Hilfreich Melden
18.12.2021
Dear Customer, we are sorry to hear that you have not received your order yet and want to apologize for the inconvenience with the delivery process of your goods. We regret that you did not receive our reply last week. We have already replied to your request last week. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards, Laura - Giesswein Customer Support
20.12.2021
Claudia F
Verifizierter Käufer
“Ich habe am 29. November bestellt und mit Covid ist es verständlich, dass alles etwas verspätet geliefert wird. Heute ist der 18. Dezember und ich habe meine Bestellung immer noch nicht erhalten. Ich weiß das Giesswein toll ist- aber nur wenn man die Schuhe an den Fuessen hat.”
Hilfreich Melden
18.12.2021
Liebe Frau Fritz, es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben und möchten uns für die Unannehmlichkeiten bei der Zustellung Ihrer Ware entschuldigen. Laut FedEx gibt es derzeit ein extrem hohes Volumen an Luftfrachtsendungen in die USA und leider kommt es daher zu Verzögerungen. Wir sind bereits mit FedEx in Kontakt, um aktuelle Updates zeitnah zu erhalten und die Zustellung nach Möglichkeit zu beschleunigen, sowie ein Update über den Sendungsverlauf zu erhalten. Leider können wir Ihnen noch keinen genauen Liefertermin nennen, aber Ihr Paket sollte sehr bald in die USA verschickt werden. Vielen Dank für Ihr Verständnis und Ihre Geduld! Bei Rückfragen stehen wir Ihnen gerne unter shop@giesswein.com zur Verfügung. Herzliche Grüße Laura - Giesswein Customer Support
20.12.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 28,999 Bewertungen
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