Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.66

4.7 Rating 1,514 Reviews

92 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 5 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was an issue with the delivery day due to the courier, but once I explained to Richard in online sales that we had to have delivery on Friday due to Scouts doing their DIY Badge on Saturday. But Richard sorted it and it was delivered early Friday. Would have given 6 stars if there had been that option.”

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Posted 2 years ago

“Order came as described and on time”

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Posted 2 years ago

“Arrived quicklyand on time was exactly what I wanted thanks would definitely order from you again 😄”

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Posted 2 years ago

“quality timbers, no twists, bowing and very few Knots, will purchase again.”

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Posted 2 years ago

“Drove 20 miles to pick a door up I’d ordered only to be told it wasn’t in stock even though the website said it was. Cost me £50 transport . Ordered from doors express and it cheaper with the delivery than it was for just the door from harlows.”

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Posted 2 years ago

“Brilliant service. Great communication and a very good price on the timber I ordered. Will definitely be using you guys again”

Harlow Timber Group 5 star review on 16th April 2023

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Posted 2 years ago

“Ordered online on a Friday evening before Easter bank holiday. Telephoned Saturday morning to ask when timber would be available and to our surprise the order was available for collection Excellent service”

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Posted 2 years ago

“Lowest price I could find online for battens but excellent quality.”

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Posted 2 years ago

“I ordered a load of Railway Sleepers for a garden project. Really pleased with quality and consistency of the wood, simple to order online and delivery came on time. Have already recommended this supplier to my work colleagues.”

Harlow Timber Group 5 star review on 11th April 2023

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Posted 2 years ago

“Never received my order on Thursday. No communication at all. Paid a premium of £25 for shipping not to have anything delivered. We needed the items ordered for a project we wanted to do this past Easter weekend. Very disappointed”

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Posted 2 years ago

Good Evening, How are you? We are sorry that the carrier deliverd the wrong product to you in error this must have been very frustrating. As soon as we were informed of the issue we sent a replacement order on express delivry at our cost to rectofy the issue. Please accept our apologies from the whole team. this issue must have been frustrating for you but these problems are very rare, and we very much hope to see you again at Harlow Timber Merchants. Thank you and take care Simon Harlow Timber

Posted 2 years ago

“Great products delivered on time as promised and well packaged too. Thank you very much.”

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Posted 2 years ago

“First class service. Received delivery updates and delivered on time on the scheduled day. The plywood was cut precisely to the size I requested. Thank you.”

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Posted 2 years ago

“First time using Harlow, ordered on line but spoke to trade counter also, very helpful and polite, will for sure use again,”

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Posted 2 years ago

“Floorboards arrived on time and a described. Would reccomend.”

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Posted 2 years ago

“Very helpful service. Fast delivery!”

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Posted 2 years ago

“Great Service from Ben. A few things on my order weren't quite right but an email to the Customer Services and Ben was straight onto it and resolved everything in a very quick and professional way. Very impressive!”

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Posted 2 years ago

“Fantastic service, ordered and delivered within 3 days, no discrepancies, cut to perfect size as requested driver even had a smile on his face... would highly recommend”

Harlow Timber Group 5 star review on 7th April 2023

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Posted 2 years ago

“Have struggled to obtain half decent plywood in my locality,especially in small sizes. Harlow Bros have supplied good quality Marine and Hardwood ply at the same price as the inferior ply that was available locally. Well packed for shipping and prompt tracked delivery . Enquiries answered quickly by the online sales team.”

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Posted 2 years ago

“A slight delay in delivery was compensated by good polite communication. Delivery team were polite and the quality of the goods was very good. I will definitely recommend Harlows to others!”

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Posted 2 years ago

“Great service, quality of wood wasn't quite as good as a previous order but Harlow are great to deal with.”

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Posted 2 years ago

Harlow Timber Group is rated 4.7 based on 1,514 reviews