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IgluCruise Reviews

4.8 Rating 2,910 Reviews
94 %
of reviewers recommend IgluCruise
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About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

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Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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M C
Verified Reviewer
“If only I could rate 0 stars! Never before have encountered such a useless, incompetent organisation. On the 3rd April following Royal Caribbean cancellation of our cruise (3rd May 7 nights) I requested through Iglu a full refund. The 90 day time stated I accepted as the refund would have to come from Royal Caribbean to Iglu before being past onto us, with the pre-booked excursions being directly refunded from Royal Caribbean. Throughout May and June 3 random amounts of money were drip fed directly from Royal Caribbean into my bank account. When I again contacted Iglu (22nd June) to ask why this occurring, they were horrified that Royal Caribbean were refunding me directly, as it meant no monies were being past through Iglu. Acknowledging that there was still an outstanding amount to be refunded, Iglu again insisted on yet further time to pay (around 30 days), and this time the outstanding monies would be refunded via themselves. To date this has taken 17 weeks, and we are still awaiting a further amount of £583.72. Iglu's own website states that Royal Caribbean refunds will be completed in 45 days. Contacting Iglu is extremely hard work, unanswered emails (via their website as no direct customer service email), limited opening hours coupled with long telephone waits only for their staff to read through the notes and throw out empty assurances that your concerns (in this case refund) will be looked into. There is little evidence of any drive from Iglu to pursue these cruise companies hard for a prompt and full customer refund. I echo what others have said, in the case of Iglu / Royal Caribbean the customer is the last link in the chain, despite personal hardships under these difficult times, refunds are being withheld to keep these incompetent companies afloat. I urge everyone who reads these reviews, NEVER EVER BOOK THROUGH IGLU, THEY DESERVE TO FAIL!”
Helpful Report
Posted 5 years ago
M C
Verified Reviewer
“If only I could rate 0 stars! Never before have encountered such a useless, incompetent organisation. On the 3rd April following Royal Caribbean cancellation of our cruise (3rd May 7 nights) I requested through Iglu a full refund. The 90 day time stated I accepted as the refund would have to come from Royal Caribbean to Iglu before being past onto us, with the pre-booked excursions being directly refunded from Royal Caribbean. Throughout May and June 3 random amounts of money were drip fed directly from Royal Caribbean into my bank account. When I again contacted Iglu (22nd June) to ask why this occurring, they were horrified that Royal Caribbean were refunding me directly, as it meant no monies were being past through Iglu. Acknowledging that there was still an outstanding amount to be refunded, Iglu again insisted on yet further time to pay (around 30 days), and this time the outstanding monies would be refunded via themselves. To date this has taken 17 weeks, and we are still awaiting a further amount of £583.72. Iglu's own website states that Royal Caribbean refunds will be completed in 45 days. Contacting Iglu is extremely hard work, unanswered emails (via their website as no direct customer service email), limited opening hours coupled with long telephone waits only for their staff to read through the notes and throw out empty assurances that your concerns (in this case refund) will be looked into. There is little evidence of any drive from Iglu to pursue these cruise companies hard for a prompt and full customer refund. I echo what others have said, in the case of Iglu / Royal Caribbean the customer is the last link in the chain, despite personal hardships under these difficult times, refunds are being withheld to keep these incompetent companies afloat. I urge everyone who reads these reviews, NEVER EVER BOOK THROUGH IGLU, THEY DESERVE TO FAIL!”
Helpful Report
Posted 5 years ago
Al S
Verified Reviewer
“Do not use the company. We all know these are dreadful times just now with the COVID pandemic what we don’t need is the added stress of waiting for our refund from a cruise which should have happened on the 5th April. Terrible communication. If you don’t believe me look at Trustpilot Facebook Igu Action group. Planet Cruise Trustpilot. Still waiting for our refund 30/07/20 Thank you for reading this.”
Helpful Report
Posted 5 years ago
Jeff H
Verified Reviewer
“Waste of time company got a written quote, phoned same day to book and was told after a long wait I would have to pay 25% more if I wanted to book”
Helpful Report
Posted 5 years ago
IgluCruise is rated 4.8 based on 2,910 reviews
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