IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before you book a Marella cruise with Iglu you need to be aware that it is very unlikely you will get the cruise at the advertised price. Until you get a confirmation of booking your price will most likely increase. Mine increased by £179. I accepted the increase as the agent told me TUI had increased the price. TUI had actually only increased their price by £22 but Iglu increased mine by £179. They said if I couldn’t get my deposit refunded because it was a confirmed booking. I stood to lose my deposit of £732 if I cancelled. It’s bitter but there’s no choice. So be prepared. You’ll probably still save money but nowhere near as much as you thought you would save on their advertised price. Hope this helps.”

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Posted 3 years ago

“Our P&O cruise was cancelled. P&O have refunded IGLU Cruise, however 47 days later we have not been refunded by IGLU Cruise. I've phoned several times, always on hold with at least 27 in front of me. Today I was on hold in a queue for 3 hours. Very polite and understanding response but other than emailing the finance department there is nothing she could do. Subsequently I will not use IGLU Cruise again.”

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Posted 3 years ago

“I have been using Iglu for years but I won't be using them again because of their incredibly poor customer service department . It's very difficult to contact them and when you do it's a waste of time.”

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Posted 3 years ago

“Would never recommend Iglu Cruise. They were unprofessional and rude. They were helpful when booking the cruise but not so helpful when we had an issue. We booked a MARELLA cruise with them. When we had price problems they blamed Tui. Tui blamed Iglu. When we got on board MARELLA DISCOVERY 2 - to try and sort the problem - they blamed Iglu. It was a shambles from Start to finish. I would NOT advise using IGLU , TUI OR MARELLA. In our opinion and experience they caused us upset, made us angry and ruined our cruise-holiday.”

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Posted 3 years ago

“They can take your money but when you have a query you can forget about talking to somebody. Wait phone times over an hour and then I gave up. Too much hassle booking cruises - 10 different bits of paper/documents. Stay at home.Less stress!!!”

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Posted 3 years ago

“Dreadful company they do not tell the truth they have no customer care once they have your money and seem to only care about profit still not been refunded same copy and paste replies to requests for when the refund will be paid”

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Posted 3 years ago

“You are on the phone for two hours. So rang tui they say you have booked from a third party so ring iglu”

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Posted 3 years ago

“Dreadful company on the phone 1 hour still waiting to be answered”

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Posted 3 years ago

“Booked a cruise with Iglu that was cancelled by Princess due to Covid. Our kids were not double vaccinated so could not board. Been waiting 6 weeks for a refund of £740. Iglu told us we would have to wait up to 12 weeks for our money back, although we know that the cruise company have already refunded Iglu. We have booked 5 cruises with Iglu, would never use this company again, they have no respect for their clients and I seriously doubt we will see our money again. Very underhand and suspicious.”

Helpful Report

Posted 3 years ago

“Due to the current situation have decided not to travel just been told will be cancellation cost which is a joke when I’ve paid £400 and lost on first cruise booked in first lock down I will never use this company for any travel .i understand companies need to per book but they must understand people have to be careful with financial issues in this time as I work in hospitality and might be closed again.”

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Posted 3 years ago

“I have been waiting days for a reply from Iglu They were very attentive until we sent our deposit in. Very bad customer service once they have your money.”

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Posted 3 years ago

“I am waiting for monthssssss on end to sort out my cruise and refund!!!!! And spending hundreds of pounds on the telephone calling them and they haven’t even called back once since January i am waiting for a solution !!! The worst experience and the worst company ever ! Don’t book with this company , spend your money elsewhere but not here! They didn’t even communicate over a week, just not ever !! I am stillllll waitingggggg”

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Posted 4 years ago

“Great when booking AWFUL when refunding. I would urge people to consider this before using this company.”

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Posted 4 years ago

“Would not use them again. After sales service terrible. Good for booking and advice but if you require help while on holiday they are very difficult to contact and don’t return messages. Advise to use someone else or book it direct yourself”

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Posted 4 years ago

“Wish I could give no stars. Will never book with Iglu again. Over 6 month wait for our refund. Very unhelpful on the phone when trying to get some idea of how long our refund would take. Only got our money back after we had started proceedings to recover the money via our credit card.”

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Posted 4 years ago

“Disgusting company. 854898- still no refund, lied to us throughout. Absolute con artists, avoid like the plague”

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Posted 4 years ago

“Iglu have yet to refund my money from a cruise that was cancelled. 90 days I have waited and still no idea when I will see my money. They send generic emails, they lie and they make excuses. Do not use this company.”

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Posted 4 years ago

“Covid made life difficult , Iglu made matter worse 134 days for me like hundreds of other we cannot get our due refunds , join us on Facebook Iglu refunds group , contains useful facts on how to tackle this inept company”

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Posted 4 years ago

“would never recomend iglu although i would have previously having booked with them before i had no hesitation in using them again, unfortunately my experience this time time round has me vowing never to use them again i was repatriated from my cruise on the 13th of march and iglu has never been in touch with me except to send generic replies to my emails or facebook messages it is 174 days and counting with no refund, so disappointed in iglu which in my opinion was a reputable company but will never use again booking ref;910457”

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Posted 5 years ago

“Everything fine until the time came to refund our money for the cancelled cruise. They have delayed, stalled and frustrated over 700 customers that I know of. See Facebook - Iglund refund group. We are still waiting for OUR money after over 100 days days! The senior directors don't care about customers, only lining their pockets with interest on money that does not belong to them and paying themselves a nice monthly salary. ABTA have been of very little help...whats the point in having this as a benefit of booking when they seem not to care either!”

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Posted 5 years ago

IgluCruise is rated 4.8 based on 2,910 reviews