IgluCruise Reviews

Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend IgluCruise

About IgluCruise:

Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Iglu Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents.

You can also view your booking in My Booking and find answers to many questions on our online Help Centre.

Visit Website

Location:

165 The Broadway,
Wimbledon
London Borough of Merton
SW19 1NE

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IgluCruise 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beth was very helpful & efficient, even when we couldn't make up our minds”

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Posted 1 year ago

“Great service and communication on all aspects of our cruise booking. Thank you”

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Posted 1 year ago

“Steven was very helpful in getting us the best accommodation for the cruise we were interested in and the overall experience was very easy.”

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Posted 1 year ago

“From beginning to the end of our conversation nothing was a problem ... I have used Iglu cruises several times now and have never experienced any problems... I got the cruise booked at a very good price got both the deck and cabin i asked about and we are now looking forward to our cruise in the Mediterranean next year. Great doing business again with someone you can be relaxed with on the phone... thanks again Beth”

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Posted 11 months ago

“Kate did all our booking and was delighted with the service she gave us I tried to sort our request with 2 of your agents and got nowhere and Kate took over and the 6 passenger that are travelling together were delighted. Thank You”

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Posted 1 year ago

“Jon was very helpful and knowledgeable”

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Posted 1 year ago

“Frances resolved my problem going above and beyond what she needed to do. I really am grateful and appreciate the time and effort she gave to the issue.”

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Posted 11 months ago

“Polite and friendly staff. Always a great price and choice”

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Posted 1 year ago

“Daisy was a very polite and intelligent person to deal with. Made booking our holiday a very good experience”

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Posted 11 months ago

“Very helpful and knowedgeable.”

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Posted 11 months ago

“Iglu Cruises (Amanda and Beth) were really knowledgeable and helpful. They made the booking process easy, simple and stress free - thank you.”

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Posted 1 year ago

“We booked our cruise on a Sunday evening with Stuart M. We were amazed to have personalised service that time of day at the weekend. Excellent customer service, Stuart was very helpful with information about the ship and about the App to download. He listened to my questions and answered them all. Very satisfied with this experience.”

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Posted 1 year ago

“Very informative and spoke about the specific cruise. Very helpful”

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Posted 11 months ago

“I was booking a cruise for a group of people, Mark was very knowledgeable and made the booking process very easy.”

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Posted 1 year ago

“This is the second cruise we have booked with Iglu as we had such a good experience with our first cruise, they and Anthony did not disappoint. Anthony was very informative, helpful and patient with us in ensuring we got the package we wanted, thank you Anthony”

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Posted 1 year ago

“Always available, professional and a very nice telephone manner.”

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Posted 1 year ago

“Amanda the agent was very friendly and helpful . I felt confident dealing with her. Our friends had booked earlier and she matched the discounts and ensured everything was linked. I was very impressed how she dealt with my booking and would recommend Iglu.”

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Posted 1 year ago

“Very sociable friendly adviser who helped with all my queries efficiently.”

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Posted 11 months ago

“RHIANNA WAS FANTASTIC IN DEALING WITH OUR CANCELLED CRUISE BECAUSE OF THE RED SEA CONFLICT”

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Posted 11 months ago

“Have always had candid and honest discussions with your company and have used Iglu regularly for the past few years. Would definitely recommend Iglu to other would be customers.”

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Posted 11 months ago

IgluCruise is rated 4.8 based on 2,910 reviews