“I have 2 dogs. I cancelled Boobos pill because I couldn't get her to take it. I finally figured out how to get it down her so you can ship Boobo and Sasha pills together again. Thanks for your attention on this matter. So sorry for the confusion,”
“As far as ordering and receiving my order, everything was great. I just wish they had a more flexible auto-ship like chewy has. I need meloxidyl for my dog and it’s prescribed, as needed. Since there isn’t an exact time frame for when I’ll need a refill, I can’t sign up for auto-ship and receive the extra discount.”
“Would have given 5 stars but did not appreciate the polyester swag scarf as I am an environmentally conscious consumer who prefers more conscious packaging and lack of poly products.”
“Very happy with the help the representative had with us as we set up an account. Fast service and a great little surprise toy for our pug. He loved it”
“I found the website difficult to navigate and had to call to place my order.
Ordering over the phone was fairly quick and simple, the agent was knowledgeable and friendly.”
“Website was ok, but the preview photos need to be clearer and more visible. The current status, they have a photo of product that is impossible to view.
The delivery was prompt and received the correct order.”
“The prescription confirmation process took longer than expected, but the price of meds was fantastic and the shipping was fast once approved. The Welcome Package was a great touch!”
“Koala has been great to me & my dogs - in Most aspects! There has been some confusion & mistakes in the requested timing of auto shipments & payment that have caused some issues for me, but they have been responsive and diligent in working with me to correct these 'hiccups' in service. Their prices are the best I've found &, so far, I've only run into one prescription medication that they didn't carry and had to go elsewhere for. Overall, I would happily recommend them as an online pet pharmacy and plan on continuing with them for my dog's needs, as well!”
