“Website didn't quite work for me so had to call. The real live person I spoke to was very knowledgeable and helpful and ultimately got me what I needed.”
“I was told by the vet that I would be able to purchase single doses of the meds we needed since our pup is growing and if ordered by 2pm they would ship the same day. I wasn’t able to select single doses so the vet had to correct that for me which delayed things a bit.”
“Koala health was fine, wish the law would enable electronic scripts to be used. I have tried using the medicatuon on her food as prescribe and she is no avpiding her food, so with have to see if this medication is going to work.”
“I am very happy with Koala Health in all aspects of the transaction except for the time it took for fulfillment. I got notification that printing label has been generated and it took three days before it got shipped. I think fulfillment could have been done earlier.”
“I like the idea but shipping took quite a while (maybe less of an issue if you have a consistent need/schedule but a bit rough if you’re ordering something that you’ve just run out of).There was also no way to see recurring orders online (had to reach out to customer service). They were very quick to help me cancel upcoming order but it would be nice if the UX had that baked in.”
“Overall my experience was fine. There was a hiccup with my prescription, and I felt that after I had resolved it with the vet, I waited a while for my order to ship. I ended up getting a refill from my local pharmacy for 2 weeks in case Koala's order didn't get here in time (which it didn't).”
“Website was difficult navigate: there was an unknown pet in my account and then somehow my pet ended up with 2 accounts (one which was not correct). Then it would not offer the discount code so I had to call the next morning. But, it all worked out and we are very happy! Thank you!”
“The ordering process was easy and I received my dog’s heart worm meds quickly. I was disappointed that I couldn’t use my vet’s discount code on his flea medication.”
