“Koala representatives were kind and helpful when I had an issue with my payment. My only feed back would be that if a Rx requires various steps and required information, that it is asked up front during the ordering. I went back and forth via email 3 times to give required information before they would fill the Rx.”
“I was very confused by the number of tablets of Symparica that I was ordering and I ended up with two years' supply. I will certainly use them, but it wasn't what I intended. There is something odd about the descriptions of amounts that could use some serious fixing. Other than that, the service was outstanding.”
“Koala made filling Zelda’s RX very easy and worked with my vet. I just wish they didn’t charge my card for a refill two months early. I was going to call and ask for a refill when I was ready.”
“I love the modern look and feel of working with Koala and that they called my vet to verify the prescription and adjust it as needed without me having to. They even included a bandana for my dog with the order!
There was an issue with my order and they took almost two months to follow up so that is why it is not 5 stars.”
“The service was excellent and everyone was very nice that I talked to. Process took longer than expected due to the day caused by my vet but everything from Koala health part was great”
“Overall good experience, however, the main reason I took a star off was that my expedited request was basically ignored. Also, your temp charge not falling off created a delay in my card approval when ready to ship.
I like the green bottles, the price is certainly exceptional, and the agent I did speak with was kind and genuinely helpful.”
“Very positive experience with ordering and approving order. I was able to get my dog's prescription at a really good price with free delivery. My only negative was the time it took for the order to finish processing and ship about a week after getting the prescription approved.”
“Price of dog heart medication was great, but it took longer than expected to be shipped out. We confirmed with our vet that they had authorized the prescription a couple days prior to receiving confirmation from Koala, and then it still took several days to arrive. Considering this is a medication we could not go several days without, I was hoping it would not take so long.”
“I loved the ease of ordering, however, did not appreciate the wait to receive the order.
I loved the packaging, the note, and the cute bandana gift. Thank you!”
“I love the personal touches -- the note, the logo, the scarf, the box -- would give a 4Plus if I could. My ONLY issue was that it seemed to take awhile for the meds to come. And probably not your 'fault', but the USPS wouldn't leave the box (a thin envelope could go in the mailbox, but then it wouldn't be as pretty...?) so I had to go pick it up at the P.O. which was a little bit of a hassle. But I like the branding and will hope to use you guys going forward, if pricing remains competitive! ;)”
“The process was easy and they had great prices. It took a little longer to get here than some of the bigger online retailers but overall a very easy and nice process. The website design is also adorable and very user friendly.”
