“The only reason I give just 4 stars is the length of time it took to get the meds. My dog was off of 2 very important ones for a couple of weeks. But that could have been our vet not responding to the script. That said, the packaging was great and the bandana we received is so cute! I put it on Riggs the moment it came out of the package.”
“It took too long for them to pick up the phone and call my vet. I would default to that method for all orders. That’s the easiest way to get the approval.
I’m grateful for the good deal on the order.
Thanks”
“Great price on products and the order arrived packaged well with a hand written note, but getting the order sent out was a challenge. They weren't getting the prescription from my vet and never reached out to tell me weekday was going on. I had to call them, then call my vet. It still didn't get shipped so had to call them and my vet again. I feel that Koala should have contacted me to inform me why it was being delayed.”
“The customer service and pharmacy folks were excellent-knowledgeable and helpful, and compassionate. The process was on the slow side. An option for accelerated delivery would be worth the fifth star.”
“While there was some hiccups with communication with my vet to get approved, they were willing to expedite the shipping for my dog's heart meds,which was impressive and appreciated.”
“Great communication and kind vocabulary. I had a few setbacks getting my order due to my vet subscription, but Koala was very attentive and I felt they cared and were available to help via phone or email. When the products arrived there was a hand note inside. Also an email saying package was delivered. I'm impressed.”
“Customer Service is excellent. Koala works well with my vet, informs me of any issues, and resolves problems quickly. I've grown to depend on Koala for my recurring prescription needs. Prices for medication are very good. My only disappointment is that one of the medications I need for another dog has been out of stock for several weeks, so I have not been able to switch to Koala.”
“Everything was fine. Communication was lacking. The pills was ordering apparently needed to be changed. Did you try and call me? I have a vet appointment next month and I'll discuss it with her. Thank you for your patience and all the work you do.
Charity Thompson”
