“Our vet would not approve the prescipiton over the phone and I had to mail a hard copy via USPS. It wouldn't have been so bad if a PDF via email would be accepted.”
“It took quite awhile to even get my prescription for my dog. When I spoke to one of your representatives, she was very dismissive. My dog was a week late for his preventive as a result. I think from now on, I will be using Chewy for his medication and save money.”
“You wrote the meds would be here Monday night by 9. That would be 10 days since you get the order. I got a compounding pharmacy here to make them in one day. I won't order from you again.”
“Customer service is nice but shipping takes WAY TOO long - cannot use this service for my dog’s daily pill because I cannot trust I will receive it on time. I am used to 2 day shipping from other providers.”
“The process took longer than expected and with other companies re: prescriptions. I will try it again as I expect it to get easier as this is an auto refill item.”
“Having used many dog pharmacies I was a little disappointed that I had to go digging for information as to why my script wasn’t being filled, a separate email would have good and then I find out the medicine that I need can’t be put on a auto fill because it’s a 25 day supply, Having multiple dogs using multiple pharmacies this makes my life harder. My vet and I switched to get better service, this is worse than what I had”
“Took too long to coordinate rx with pet's vet. No updates to keep me informed of status until it was shipped. Shipping was speedy!
Was ready to place same order for my other dog and give it another try, but now the drug is out of stock. Don't see option to let me know when it will be available again.”
“It took too long for the order. I asked for it to be expedited, but there were many delays with emails asking questions. They were very accommodating, but this was my first time ordering and my pet was completely out of her medication.”
“I received a bandana with my order for me pet but it was way too small. You should look at the animal prior to sending one and have Xlarge sizes for bigger dogs such as mine who is a 285 lb great dane.”
“My order was shipped in a plain paper envelope, which caused the box inside to get crushed and mangled. The contents of the box were fine, but not what I expected at this price point.”
“The company is fine but the medication stinks and I’m having a terrible time getting the dog to take it. The other brand was so easy to get my dog to take.”
“Platform is easy to use, which I enjoy. The prep before shipping took a while, which isn't ideal, and it was incomplete, and no response from the help team when contacted. So, overall, not great.”
