“Well it said I could use Fallsroad50 at checkout to get 50% off my first order and it wouldn’t give it to me. Said it wasn’t acceptable with what I ordered.”
“As a first time customer I was not too happy with the legnth of time it took to get my pups medicine. When I placed the order it said 3-5 days to get the product. I understood this and realized that means business days. With that knowlegde I expected to recieve the medicine for Gomers itching in a week. At the week point it was still saying the same thing - in process. After callling around day 8 they told me they would expedite and ship that day. When I got the tracking it did not show shipped after 56 hours. I then called back and was told there really was nothing they could do and that the tracking issue was on USPS. I can understand that as well but was not happy that there was no resolution and all they could tell me was it should be delivered by the 23rd. Mean while when I placed the order I was under the impression that it would take a week and that date of the 23rd was over 2 weeks. All the while my pup is itching and miserable. Upon the news that he would have to go another 4 days without releif I then had to go back to the vet and purchase more medicine. I placed this order with Koala in the hopes for conveniece and to save a bit of money. After this whole process none of that happened. It took way more effort, time and money. I did appreciate the gift in the order and the note but I am unsure if I will order in the future.”
“While it was easy to sign up and navigate, I find it annoying that I couldn’t buy “one time” and it was automatically recurring…..making me have to go back and cancel. Unnecessary.”
“I don’t like having to set up a subscription as the only means of ordering. I tried to cancel but there is no way to do that in the website. I will have to call during business hours. I like the discount that was offered for first time purchase. I was expecting a chewable carprofen but I received a caplet which is much more difficult to administer. I don’t know if the vet’s office or Koala made the mistake.”
“Adorable name but service was slow, I only received responses when I actually emailed them. They submitted my refill request but it took almost a week of no response until I emailed them. This was for a heart medication for my dog. Hope it improves.”
“Very nice company to deal with. Packaging very impressive. Seemed like it was in fulfillment longer than I thought it should be once approved. Was my first time ordering and I had ran out and really needed my order but no big problem. I usually don’t run that close on time when ordering so my fault for that. Very nice company”
“I order from Koala because they had the lowest price. However, I have trouble getting the medication in time for my dog's injection. Autoship would only do every 30 days and I need it every 28 days. I've switched to ordering myself about a week ahead. When I checked online 3 days after ordering it still had not shipped. When I call they do respond and get it to me priority. Customer service is always very responsive. I also need a 4 ml syringe which they don't have so they send 2 of the 2 ml requiring 2 injections. The price recently went up so I will need to check around again.”
“I gave three stars based on how long it took to review the order and the fact that I had to send an email to find out what was taking so long. Today is Saturday and I received the meds on Friday which was a good thing because had I come home from work and meds I was most definitly cancel the order.
Well see in a couple of weeks weather I order again. I was thankful that someone had emailed me back and apologize for the over look.”
