“Brilliant service, spoke to someone on messenger who reassured me, I ordered my suitcase on day 1 and it came the next day, I would definitely recommend, great service, thank you”
“Very happy with purchase. Quality suitcase at good price, delivered quickly. Ordered the wrong size to start with but customer service was excellent - hassle free return and refund received quickly.”
Hi,
I hope you are well.
Thank you so much for your kind 5 star review, we are very thankful for this. Thank you for your kind words about our customer service team.
Have a lovely evening.
-Laura
“Not my first purchase from Luggage Superstore and as before my purchase was at an excellent price, delivered quickly, on time and in the brand packaging.”
“I needed a small-ish - c. 40L - robust wheelie bag or case. I prefer to buy from smaller independent 'real' shops rather than online but I was in a hurry. I'd already identified Eastpak as one of the most trustworthy manufacturers and further identified two models that might suit. Luggage Superstore had both in stock at good prices and available for next day shipping. Their information was good and enabled me to make my decision. Purchase transction was painless and sure enough the 'Tranverz CNNCT S Wheeled Cabin Duffle ' arrived 2 days later. (And after a long weekend away with buses, trains and walking along quite rough lanes I am very happy with it.)”
Hi Julie,
I hope you are well.
Thank you so much for your kind 5 star review, we are very thankful for this.
We always facilitate a fast delivery whenever possible!
Have a lovely evening.
-Laura
Hello Lorna,
Thank you for taking the time to leave a review, I am sorry to hear of this issue.
When searching your email address on our system it only shows one previous order, but not for a suitcase. Perhaps do you have us confused with a different company you may have purchased from?
If not, we would appreciate the opportunity to resolve the issue. Please contact our customer service team with your order number at customerservice@luggagesuperstore.co.uk
Thank you in advance,
Laura
“Ordered matching Joules cases for my wife. They arrived promptly, and she is delighted with both products. A bonus was the fact that Lugsge Superstore was much cheaper than other suppliers!”
