“The website was easy to navigate and the purchase process was straightforward. The product arrived ahead of the estimated delivery date and was exactly as described. Very happy with the purchase.”
“I’m genuinely delighted. Ordered two Samsonite cases from Luggage Superstore - best price on the market for a great quality product, and delivery was super fast.”
“Quality items, good service however the packaging on our order of Samsonite suitcases was battered and torn, particularly where the roller feet had come through the cardboard. The cases appear to be undamaged but as this order is a wedding gift, it was more than a little disappointing to receive the order in this condition. I have repaired the box as well as I can.”
Good afternoon Callum,
Thank you for your review, we appreciate any and all feedback. I am sorry to hear the packaging was damaged upon arrival, it would not have left our warehouse in this manner. However I am pleased to hear the contents were undamaged.
Wishing you all the best,
Laura
“Second order made, easy to order, item as described, delivered within expected time line. Communication good and had choices to make once day and time notified. Happy with product, service and delivery!”
“I found the Luggage Superstore experience very simple. The site is easy to navigate and compare the products, the product information given was great. Once I chose the case I compared the prices across other suppliers, nobody came close. The suitcase arrived on day 2 since the order was placed. There was no damage when in transit or out for delivery. I'd strongly recommend Luggage Superstore.”
Hi David,
Thank you for your 4 star review! We would love to know how we could have made your experience with us 5 stars. If you have a spare few minutes and would like to expand on your experience, we would be grateful to hear from you. Our email is customerservice@luggagesuperstore.co.uk
All the best,
Laura
“Excellent service from Luggage Superstore.
Two Samsonite cases delivered on time with dpd.
Customer service was excellent answering all of my questions.”
Good afternoon Dave,
Thank you for taking the time to leave us a 5 star review, this is very kind. I am pleased our customer service team were able to resolve any queries you had!
Wishing you all the best,
Laura
“Very impressed with the service from Luggage Superstore - next day delivery for our American Tourister 3 suitcase set. Very competitively priced too, I would highly recommend.”
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