Hello Hussain,
I am sorry to see you have given us a 1 star review. Upon reviewing your order and tracking details I can see dpd attempted delivery on two separate occasions but was unsuccessful. Therefore your order was returned to our warehouse and we processed a full refund.
All the best,
Laura
“I bought a suitcase I have been told next day delivery but I received month of day I ordered
I called them so many times finally I got it
I’m going to buy nothing from them anymore”
Hello,
I am sorry to see you have provided us a 1 star review. Sadly your order details are not linked to your review so I cannot look into this.
Have you been in touch with our customer service department to resolve this matter for you? Our email is customerservice@luggagesuperstore.co.uk
We would appreciate the opportunity to resolve this matter.
Many thanks,
Laura
“Excellent service. I bought a new Samsonite case for work as a Flight Attendant. Was reduced in the sale so amazing value for money AND arrived the following day. Amazing!! Highly recommend and will most certainly use you again. Thanks. 👍”
Good afternoon Damion,
Thank you for taking the time to leave us a 5 star review, this is very kind.
Have a wonderful day and wishing you safe travels!
-Laura
Good afternoon,
Thank you for taking the time to leave us a review, we are thankful for any and all feedback.
If you have a spare moment to get in touch to advise what we could have done differently to change your review from 4 star to 5 star, we would really appreciate this.
Have a wonderful day.
-Laura
customerservice@luggagesuperstore.co.uk
“Very easy to navigate site and place order.
Used next day delivery, had message from DPD informing me of time of delivery and arrived as stated.
Very happy with our new suitcases.”
“Quick delivery, very good price, very nice suitcase. It's a present for someone else so I havet used it yet but I've checked it out and it looks great. Overall great experience with this store, will definitely come here again.”
“Very bed service I did order suitcase on 22 of April 2024 they said next delivery on website week later I called them they said no 3 of May called again they said next week no sigh of it
Finally I got my order on 21 of April
I’m not happy about that”
Hello,
I am sorry to see you gave us a 1 star review. Upon revieing your order details and tracking information I can see your order had a 5-10 working day delivery timeframe. Delivery would have been advised at checkout prior to purchase and also confirmed on your order confirmation email.
To clarify, your order did not have a next day delivery method selected at checkout.
Wishing you all the best,
Laura
Good afternoon,
Thank you for taking the time to leave us a 5 star review. We love a fast delivery whenever possible!
Wishing you a wonderful afternoon.
All the best,
Laura
“Bought a 3 piece set of Samsonite Adair suitcases at a really good price (less than £250). Really pleased with service from the seller, which was prompt and informative. Unfortunately, there was damage to the packaging (probably in transit). When Luggage Superstore were informed, they immediately offered remedial action - very impressive. I have kept the cases regardless and couldn’t be happier. Thank you.”
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