“Provided me with just what I wanted, a carry on hard shell case without a zip (just in case it was to end up in the hold), at a very reasonable price. And to top it off it was delivered 2 days early. Good quality Delsey case.”
“Was impressed with the selection of luggage and the colours available. The price for Samsonite luggage was incredible also. The suitcase was delivered within a couple of days. First class service. I would use again.”
“Very happy with all aspects all bar one thing, no written instructions about the combination lock. Had to use google and access instructions from another source.”
Hi Dee,
Thank you so much for taking the time to leave us a review. As a generic rule within the luggage industry all combinations are factory set at 0-0-0. Instructions on how to change this to your own code are inside the suitcase.
Of course our customer service team are on hand to help when needed!
Take care,
Laura
“I was extremely impressed with our first purchase from Luggage Superstore. Apart from a very good price for the Samsonite suitcase, I received updates about the delivery which arrived within 2 days of ordering. My only problem was with Samsonite, who I thought would have supplied instructions on how to use the lock. Eventually, we managed this by following instructions online.
We will definitely buy from Luggage Superstore in the future. A first class service!”
Hi,
Thank you so much for taking the time to leave us a review. As a generic rule with suitcases all codes come with the factory setting of 0-0-0. Instructions on how to change the combination are inside the suitcase.
Our Customer Service team are happy to assist with any issues or queries you may have.
Take care,
Laura
“Excellent service. Ordered my American Tourister suitcase on a Thursday morning and was informed around lunch time the same day that it had been shipped. Suitcase arrived on the Friday afternoon.
Absolute first class service.”
“Five stars, though next day delivery was the 'next' next day. However, the actual date was estimated at time of order and in time for our trip the following day. Text/email alerts told me when delivery would occur within a one hour slot. And it did. Very happy with the overall experience and our Rock Nitro hard shell case. Thus, full marks, for this, my second order.”
“Exceeded expectations, and it wasn't even my first order! I bought a case from them a few years ago and must have forgotten quite how efficient the service is. I bought a Samsonite cabin case for far less than it would have been elsewhere, and it was dispatched and delivered at lightning speed. The case was perfectly packaged and exactly what I wanted. Great customer service also! A fantastic company.”
“Bought a Samsonite suitcase for far less than was being advertised elsewhere, delivered next day by DPD, very good service would definitely use again”
“Speedy, friendly, understanding & personal customer service when I noticed I had ordered the wrong case for my wife.
Shortly after ordering a case I realised I had ordered the wrong one so used their messenger/contact portal at bottom of webpage as was out of office hours. 5mins into office hours next day a refund was actioned and email received from a named human & not just some automated response. I had already ordered the correct case which was promptly delivered & all in good order. Many thanks Luggage Superstore team, this was my 2nd order from yourselves & I will continue to use you in the future.”
Hi Simon,
All humans, no robots here!!!
Thank you very much for taking the time to leave such a lovely review, we really appreciate this.
All the best,
Laura
“Great service from Luggage Superstore. I ordered what I thought was the right size - but when it arrived I realised it was too large. I immediately went online to arrange return (so easy, dropped off at local Co-op) and ordered a smaller size pull along case - which was delivered within a few hours!
refund also came through very quickly, for the bag which I returned.
Easy ordering, great service, decent products.”
Hi Susan,
Thank you for taking the time to leave us a review.
I am pleased your experience was smooth and positive, just what we like to hear!
All the best,
Laura
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