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Mike's Dive Store Reviews

4.7 Rating 1,923 Reviews
94 %
of reviewers recommend Mike's Dive Store
4.7
Based on 1,923 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Mike\'s Dive Store Reviews

About Mike's Dive Store:

Mike’s London Dive Store may have been established for more than thirty years but its history goes back much further than that. It’s founder, big Mike Calder, was the super-salesman at a dive store in Fulham Palace Road in West London. A local lad who was larger in life than in so many ways, he was so successful at serving divers with the equipment that suited their needs best that people beat a path to his door from all over the country.

Mike was a diver and he believed that if his customers were satisfied they’d return. He took the long view. He was eventually so successful that other dive shop owners even protested he was distorting the market.

It was inevitable that he would set up in business for himself and with the help of a local friend started selling dive equipment from a warehouse at Richmond’s waterside. Eventually he moved the business to the more accessible premises it is in today.

Mike was a giant of the UK’s diving industry in many more ways than one and all who knew him were shocked when he was suddenly taken from us long before his time, in 2009.

Still in his early teens, Scuba Steve started diving in the Sinai in 1989, in the days when Red Sea liveaboard operations were truly pioneering. He accompanied skipper Jan Ellingsen on Colona IV on a 1200 nautical mile trip down to the Sudan and learned to dive on the way. A few exciting encounters with grey reef sharks and he was hooked.

He worked alongside Mike and purchased Mike’s Dive Store when it became available. Mike’s son chose to sell to Steve because he could see that Steve had the same passion as his dad for scuba diving and was confident that he would carry on the tradition of good service and advice from a position of a wealth of knowledge very much as his dad had done.

Mike’s Dive Store is not about shifting boxes of product but having the patience to understand the particular needs and wishes of every one of its individual customers. That’s you!

There are very many aspects to the underwater world and Steve has seen most of them. He instils in his staff this philosophy to only sell the right tools for the job and many of the currently regular customers will tell you that it was Mike sold them their first set of diving equipment. Mike may have passed away but Mike’s Dive Store is alive and well, and Scuba Steve is carrying on the traditions that Mike established for it.

Visit Website

Phone:

2089946006

Email:

steve@mikesdivestore.com

Location:

113, Power Road, London
W4 5PY

Write Your review

Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
Mike's Dive Store 5 star review on 14th December 2025
Robert P
5
Anonymous
Anonymous  // 01/01/2019
Perfect very helpful wether online or over the phone. Will definitely use them again
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Posted 4 years ago
we needed a lot of items and quickly, Mikes dive store could not of been more helpful, excellent customer service, speedy delivery. website easy to use and updates on order & delivery were really helpful. I would highly recommend Mikes Dive store. Thanks you guys :)
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Posted 4 years ago
Have found the sales team very helpful and efficient. The test of a supplier usually comes when there's a fault with gear. I'd had this once and the sales team dealt with it. I recommend Mikes to others.
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Posted 4 years ago
The service at Mike's Dive Store has been nothing short of amazing! I needed a full body rashguard in a hurry, and on the phone and by email I got helped with so much knowledge and creativeness, I loved it. Thanks everyone at Mike's!
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Posted 4 years ago
Really quick delivery, the staff at mike's are really helpful and always there to help. The hose itself is a brilliant addition to my regs making it lighter especially for traveling abroad.
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Posted 4 years ago
That delivery time was incredible, literally a few hours. A good day site to use, I'm sure if I was to phone I'd have great, polite and pleasant service. The videos and articles are interesting and informative. So all round a positive experience.
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Posted 4 years ago
excellent service
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Posted 4 years ago
Good store, reasonable prices
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Posted 4 years ago
Always great service and speedy delivery
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Posted 4 years ago
used twice now and dive time is the same as all 12.5 lite air tank . great buy
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Posted 4 years ago
First time ordering boots from Mike's Dive Store. They sent the wrong size. I spoke with customer service and was assured that another pair would be sent out the following day. Another pair of boots did arrive, as promised, but again they were the wrong size. This issue still hasn't been resolved, I've emailed Jenna, (store manager) and messaged through the website, but no response. Very poor customer service, unfortunately I won't be ordering anything else from Mike's Dive Store.
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Posted 4 years ago
Hi So sorry that you felt you did not receive the best service. The item you purchased was incorrectly labelled and the wrong size sent, we immediately (before getting the wrong one back) sent another pair – unfortunately, this also was incorrect. We offered a free label which was refused so we collected both boots and refunded your entire order (including shipping) before the boots arrived back. Your refund was completed within a week of your shipped order - so we do hope you feel we have done everything in our power to help. We noted that the sizes were all out of sync and have now updated these on our site. So very sorry for any inconvenience caused.
Posted 4 years ago
I would highly recommend buying from Mike’s. I have found them to be exceptionally helpful and knowledgable about the huge selection of equipment that they sell. Delivery is quick and returns easy.
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Posted 4 years ago
Hassle free
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Posted 4 years ago
Great product reasonably priced and excellent delivery time all in all a very smooth purchase
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Posted 4 years ago
Customer service is incredible. I needed a customised mask with my own prescription within a 2 week window (my next trip). The staff assured me that they were able to complete my order and that I would receive my product before my trip.
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Posted 4 years ago
5 stars for service from Mikes. I ordered this with c350 2nd stage, but as Scubapro have now apparently discontinued that Mikes upgraded me to c370 at no extra charge. Haven't got it wet yet, this weekend for sure tho.
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Posted 4 years ago
Thanks guys, not as soon as ordered but on it’s way to me. Great service.
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Posted 4 years ago
Quick service. No issues. Recommended.
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Posted 4 years ago
Called at 12:20 and awaited a call back which was not forthcoming. Called again at 17:45 and got through. Unclear why my call had not been returned and got the usual brush off “ Sorry about that” I understood from their site that cylinders can be collected from customers for a small extra fee. This is not the case. The explanation is that they have been unable to find a company prepared to do this, so why is it advertised as such? No plausible explanation was given as to why a caveat was not added stated this facility is not currently available , although They are actively trying to facilitate this. I am not able to drop the twinset off tomorrow and will loose the 7, day turnaround which prompted my call in the first place. On hearing I will be going elsewhere the response was “ That’s fine Sir” 5* customer service, in your dreams.
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Posted 4 years ago
Hi and thanks for taking the time to review us. I’m sorry your experience wasn’t a good one. We’ve never offered a courier pick up on cylinders, there are too many challenges when picking up cylinders with regards damage to the valves in transit or some couriers refusing to take them which is why we don’t offer the service We do offer a courier pick up on regulators, BCs and computers which is why they are selectable as an option when booking those products in but not on cylinders. Having said that though, I have read through the servicing page description and it’s not clear that the courier service excludes cylinders so I have updated the page to reflect this. Hopefully this will avoid any confusion in the future. Alex
Posted 4 years ago
Really good service!
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Posted 4 years ago
Mike's Dive Store is rated 4.7 based on 1,923 reviews