One Call Claims Reviews

Name: One Call Claims
Address: Unit 1, Carolina Court, Doncaster, Doncaster
Rating: 4.80

4.8 Rating 11,635 Reviews

96 %

of reviewers recommend One Call Claims

Company Reviews

Metrics

Info

4.8

Based on 11,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

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Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025

Andrew Turner

One Call Claims 4 star review on 7th April 2025

Mr B Spence

One Call Claims 5 star review on 6th April 2025

Anthony

Anonymous

Anonymous // 01/01/2019

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“Really good customer service agent bs1”

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Posted 3 weeks ago

“Hi LV5 Was very courteous through out the call.”

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Posted 3 weeks ago

“Lovely helpful lady, lady’s username CG2, I was a bit confused by it all she was lovely and explained everything so tyvm”

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Posted 3 weeks ago

“Easy to contact, didn't have to wait to be connected to an operative. Really helpful and informative member of staff on the phone (BS1). Fast and effective service.”

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Posted 3 weeks ago

“JM2 at One Claim Insurance was extremely helpful with my claim today. The process was explained clearly, and I felt supported throughout the conversation. He was professional, patient, and efficient, which made what could have been a stressful situation much easier to deal with. I really appreciated their help and would recommend them to others.”

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Posted 3 weeks ago

“The person that dealt with my issue though not what I wanted to hear. She was very polite helpful and professional”

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Posted 3 weeks ago

“Very pleased with KG4”

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Posted 3 weeks ago

“KG4 was very helpful today and explained everything. Thank you”

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Posted 3 weeks ago

“Excellent communication and very quick service . Everyone I spoke to was polite and extremely helpful . 👍🏻”

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Posted 3 weeks ago

“I made a claim as I had an accident and everything went really well staff excellent everything fine for me. Perfect so thanks for that. However I had a query about my claim after you sorted everything and had a very difficult time trying to get the chat line. When I did I did not realise after 3 mins if there is no chat it goes off. I tried 4 times and on the 4th time managed to get an answer. It is difficult as I am a bit older to cope with this and not being able to speak to a person. Maybe you can have a call line for over 60's . I would give 5 stars for your claim service which was excellent but 3 stars trying to get a follow uo on the claim. The portal did not give me the answer I was looking for.”

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Posted 3 weeks ago

“This is a review for customer service team member AC3. This bloke did a tremendous job today of arranging the pick up of a broken down One Call Claim courtesy car. Having been left in a difficult position in a remote place (after borrowing a passers-by phone as my phone had no signal) by an operator who said my policy wouldn’t cover the collection of the OC car as it wasn’t my own car…. 🤦🏼‍♀️ AC3 sorted it all out on once I got to a dry place and was able to call OC again using my own phone. It took time but AC3 kept me in the loop until the breakdown truck was on the way. Well done for going the extra mile in customer service. Thank you. You have no idea how much I appreciate your superb service today.”

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Posted 3 weeks ago

“Very polite and kind”

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Posted 3 weeks ago

“Called One call today to register a claim. Spoke with HB1 who was very pleasant and helpful throughout. If the rest of the claim is as easy inwould be happy to recommend One Protect Insurance.”

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Posted 3 weeks ago

“Dealt with promptly and politely by JM2, he explained everything as we went along, I've never made a claim previously so this helps much appreciated.”

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Posted 3 weeks ago

“Customer care excellent. Charlotte was helpful, patient and sympathetic.”

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Posted 3 weeks ago

“Very helpful person and did answer everything I asked”

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Posted 3 weeks ago

“Brilliant service from MB5 from start to finish. OC Repairs kept me informed and all staff I spoke to were pleasant and helpful. Well done and many thanks .”

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Posted 3 weeks ago

“This review is for Joel JW3, and not the telephone agent i spoke to previously, who was awful. I originally rang the call centre and challenged the mileage that had been put down in the report from the garage. I knew this was between 2-3 miles more than it had actually done. The telephone agent was as good as saying I was lying. He said we have a photo and it clearly says 58,000 miles. I said have you got the photo in front of you and he said yes. After 15 mins of me arguing and saying that’s impossible, he told me to ring the garage. I rang the garage and spoke to Joel JW3, he was an extremely pleasant young man, who actually used his common sense. He said that the mileage stated seemed far to high considering I’d only had the car less than two months. He took the time to get the photo up, and said I don’t know how the agent said it’s 58,000, the picture is very bad quality, but if you zoom in, it definitely looks like 56,000. He told me he would sort this out for me, and try and call me back today, although he couldn’t promise it. He actually rang me back within 20 mins. He had made the effort to go and get a clear readable photo of the mileage, and as I thought I was correct. Joel is a real asset to your company, who used his common sense, unlike the telephone agent, who’s attitude was disgraceful. I would like if at all possible for Joel to be given this feedback. Very efficient young man. It’s a shame there’s not more like him.”

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Posted 3 weeks ago

“EC2 & MP4 were brilliant! Very knowledgeable, courteous, succinct and professional. Well done.”

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Posted 3 weeks ago

“TW6 was very helpful and made the process of receiving payment for my car claim very easy.”

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Posted 3 weeks ago

One Call Claims is rated 4.8 based on 11,635 reviews