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One Call Claims Reviews

4.8 Rating 11,608 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,608 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
EC2 was lovely, very helpful and dealt with my vehicle delivery brilliantly
Helpful Report
Posted 4 weeks ago
Bit of a nightmare to get through, was given several different numbers
Helpful Report
Posted 4 weeks ago
Very polite, helpful and informative.
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Posted 4 weeks ago
Never having had an accident before I was apprehensive about calling. I need not have worried as I spoke to a call handler who was professional and understanding. User name EB3.
Helpful Report
Posted 4 weeks ago
Spoke to NZ1 and I just have to say how professional she was. Compassionate, understanding and excellent at her job. Thank you for dealing with my claim the way you did
Helpful Report
Posted 4 weeks ago
Very helpful young lady helped with my queries. MH3 username
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Posted 4 weeks ago
Great prompt service , Tom was very helpful in dealing with my on-going claim Thank you tom
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Posted 4 weeks ago
Sm1 was very helpful and explained everything.
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Posted 4 weeks ago
MB5 at one Call Claims was fantastically helpful today on the phone. Excellent service
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Posted 4 weeks ago
Steven was very patient and helpful he handled my call very professionally
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Posted 4 weeks ago
Spoke to AK1 today regarding my claim, she was very helpful
Helpful Report
Posted 4 weeks ago
Helpful agent (AC3), answered query promptly . Disappointed however with repair garage . Updated on Monday saying repairs were going to be completed by late Tuesday and I would be contacted Wednesday to arrange return of vehicle by end of week . No contact from company, and repairs still not completed. Extremely disappointed as I am now having to rearrange plans for the weekend as I don’t want to use courtesy car for the journey planned .
Helpful Report
Posted 4 weeks ago
Call taker CB3 informed me of the next steps in repairing my vehicle and was very friendly and helpful
Helpful Report
Posted 4 weeks ago
Joe (JW1) handled my claim amazingly he was so helpful and took the stress out of a very stressful day. Can’t thank Joe enough
Helpful Report
Posted 4 weeks ago
Claim still ongoing. But another call which was professional yet friendly
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Posted 4 weeks ago
Agent SM1 was very clear in communicating and helpful. She gave me all the information I needed and was patient when I had questions.
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Posted 4 weeks ago
TS6 was very helpful, listened well and responded appropriately.
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Posted 4 weeks ago
Daisy was very understanding and helped me through everything
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Posted 4 weeks ago
Very helpful and professional
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Posted 4 weeks ago
An excellent professional service from start to finish. The only criticism is that the phone service is very long winded, got fed up repeating myself.
Helpful Report
Posted 4 weeks ago
One Call Claims is rated 4.8 based on 11,608 reviews