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One Call Claims Reviews

4.8 Rating 12,053 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 12,053 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

My courtesy car had developed a fault and I was told that it would need to be replaced and this would likely happen in the next couple of days. Within an hour or so, DD5 had called me to say that a vehicle replacement would be with me by tomorrow morning.
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Posted 3 months ago
Very professional answered the phone prompt very good 👍
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Posted 3 months ago
I’ve had an outstanding experience with JP2 this evening. He was professional, knowledgeable and took the time to fully understand my needs. Amazing, one call and my none fault accident sorted. Thank you!
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Posted 3 months ago
Fantastic service from JP2 whilst handling my claim, explained the procedure clearly. Very friendly and personable. Pleasure to deal with.
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Posted 3 months ago
Customer service from DT3 was very clear and efficient when handling my claim.
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Posted 3 months ago
Very helpful and friendly nice sense of humour but remained professional throughout Very helpful and conversational an asset to the company Agent TS6 should have an advisor award please
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Posted 3 months ago
Clear, supportive and fast. SA7 was fab, polite and with a human side you dont always get from customer service.
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Posted 3 months ago
Very good communication and helpful service
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Posted 3 months ago
KG5 was very helpful and informative. Very happy with her communication and customer service.
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Posted 3 months ago
Excellent customer service by EC2. Explained thoroughly, and answered any questions we had. 5* service!
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Posted 3 months ago
CB3 was very polite and courteous. Never had an issue with one call customer service. They all seem very nice and friendly.
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Posted 3 months ago
Very lovely and helpful customer service. Toni- TW3 made the whole process easy and stress free.
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Posted 3 months ago
Excellent friendly service from casper
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Posted 3 months ago
Spoke to Mireille who was very friendly and helpful.
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Posted 3 months ago
Was a bit nervous but jm2 was very helpful explained everything clearly so even I could understand thank you
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Posted 3 months ago
Was a bit nervous but jm2 was very helpful explained everything clearly so even I could understand thank you
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Posted 3 months ago
Bradley was excellent and very helpful and re assuring
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Posted 3 months ago
Very helpfull hm3 was quick service found it very very helpfull thank you .
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Posted 3 months ago
NZ1 so helpful, thank you
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Posted 3 months ago
Braden has helped me on sending the required information for my claim. This simplifies things, as I am not very tech wise and to form I was filling in whilst taking photos to send suddenly froze and I lost everything. Thankyou Braden.
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Posted 3 months ago
One Call Claims is rated 4.8 based on 12,053 reviews