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One Call Claims Reviews

4.8 Rating 11,745 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,745 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 22nd April 2025
Andrew Turner
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 4 star review on 7th April 2025
Mr B Spence
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
One Call Claims 5 star review on 6th April 2025
Anthony
23
Anonymous
Anonymous  // 01/01/2019
Very good, clear and friendly
Helpful Report
Posted 1 month ago
I have not had many crashes but have to say that the process on this occasion has been the smoothest I have had. Kept up to date and worked round me rather than me having to fit in with the ridged process of the repair company.
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Posted 1 month ago
Very helpful.
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Posted 1 month ago
Very good service Call handlers were extremely helpful
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Posted 1 month ago
Very good service Call handlers were extremely helpful
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Posted 1 month ago
JH1 Answered promtly and reasurringly
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Posted 1 month ago
Thanks Bethany you were so kind and helpfull today when i was reporting in my accident. I was talking so much but you kept me focused in such a nice profesional manner.
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Posted 1 month ago
Most helpful service and thank you for allowing me to call in the evening as I work shifts. I appreciate your kind assistance
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Posted 1 month ago
EC2 was very helpful, polite and patient with me as the call was not clear at times
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Posted 1 month ago
NZ1 was very helpful and was explaining everything what I didn't understand
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Posted 1 month ago
Informative non judge mental
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Posted 1 month ago
Car crashed into on Saturday while it was parked. I need a vehicle to get around in, supposed to get one delivered today and my damaged car picked up to go the accident repair centre. Got a call about 10 to 9 saying the driver is off sick and they can’t deliver a hire car today or pick mine up, I stayed at home today especially for this. Now they are saying they deliver a hire car on Monday. Not acceptable to go without a hire vehicle for over a week on a non fault claim.
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Posted 1 month ago
very helpfull
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Posted 1 month ago
Thank you MF1 for assistance today
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Posted 1 month ago
Steve (SM7) was so polite friendly and totally understood my frustration and we were able to find humour in the situation - it was refreshing to speak to someone with personality who really wanted to help
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Posted 1 month ago
I couldn't possibly have a lower opinion of the awful service provided and lack of attention to detail.
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Posted 1 month ago
The call handler BS1 was amazing so knowledgeable helpful and understanding. The claim was all dealt with smoothly thank you
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Posted 1 month ago
Thank you One Call Cliams. Easier than I thought to get info and the fact you can request a copy of the chat is something I wasn't aware of. And thank you MF1 for your assistance.
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Posted 1 month ago
Thank you lv5 you've been very helpful
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Posted 1 month ago
MP4 was very helpful. I asked detailed questions. He answered professionally. Gave me the information I required. All good.
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Posted 1 month ago
One Call Claims is rated 4.8 based on 11,745 reviews