One Call Claims Reviews

Name: One Call Claims
Address: Unit 1, Carolina Court, Doncaster, Doncaster
Rating: 4.79

4.8 Rating 12,072 Reviews

96 %

of reviewers recommend One Call Claims

Company Reviews

Metrics

Info

4.8

Based on 12,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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One Call Claims 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very informative conversation with Charlie Bravo 3”

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Posted 3 months ago

“I had a really good experience with MP5 helping me with the questions I had for them. Really pleasant manner over the live chat Thank you”

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Posted 3 months ago

“Very good service”

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Posted 3 months ago

“Outstanding customer service from the lady that answered the phone to put a non fault claim through. She made the process so simple and was just overall amazing on the phone. This lady could be used to teach future call handlers customer service.”

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Posted 3 months ago

“Efficient service.”

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Posted 3 months ago

“KG 4 was Great, fast, friendly and efficient”

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Posted 3 months ago

“Spoke to Tommy who was knowledgeable and helpful. He took all the details and explained the next steps”

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Posted 3 months ago

“I spoke to Bobbi, and she was terrific. She explained everything in detail. She was so patient. I hope your other staff are as kind! Thank you.”

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Posted 3 months ago

“DK3 was very professional and gave me good advice. I was astounded when I got the costing of the repair for the replacement tail light and found it amazing that the repairer had to do so much work and how many additional parts were required. Apologies for language used and well done to DK3 for assisting in how I can further my annoyance at this situation. Thank you for your support Dave Watt”

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Posted 3 months ago

“Called to make a new claim and TB2 talked me through the process and was clear and concise with all information. Excellent member of the CS team.”

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Posted 3 months ago

“CB3 gave a great service thank you. One Call Claims are very efficient.”

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Posted 3 months ago

“Very helpful and polite”

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Posted 3 months ago

“TG2 was very polite, gave instructions in a clear manner and double checked if I understood all information given to me. Cannot fault anything.”

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Posted 3 months ago

“One calls repairs team take ages to get through to, and only after numerous calls to many different numbers, chat live etc. then escalation was I eventually called back about a repair to my vehicle. However, my experience has been, when I am able to communicate with a person, that it is quick, efficient and the issue is dealt with. I spoke with SM1 today and it was short, to the point and exactly the service I would expect. One call need to do better with you phone lines!”

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Posted 3 months ago

“DD5 dealt well with my limited tech knowledge and walked me through the process with empathy and consideration.”

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Posted 3 months ago

“Had a lengthy conversation regarding my claim with MF1 and cannot rate Melissa highly enough. Was of great help in sorting out a mix up in my ulinitial claim. 11 out of 10 from me👍”

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Posted 3 months ago

“Spoke to Dan ref DK3, very helpful & patient as I had very little voice!”

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Posted 3 months ago

“Very good on the phone although a lot of information to take in. He was polite and patient”

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Posted 3 months ago

“Customer service was efficient polite and helpful TG2”

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Posted 3 months ago

“This claim has been going on since February. I have received an email from you last week saying there is no claim! Today’s call was to ask me questions I already answered in May. The rep was rude and sarcastic. Listen to the recording back”

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Posted 3 months ago

One Call Claims is rated 4.8 based on 12,072 reviews