One Call Claims Reviews

Name: One Call Claims
Address: Unit 1, Carolina Court, Doncaster, Doncaster
Rating: 4.79

4.8 Rating 12,067 Reviews

96 %

of reviewers recommend One Call Claims

Company Reviews

Metrics

Info

4.8

Based on 12,067 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

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Phone:

0203 738 7300

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One Call Claims 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At each stage of my claim process the one call staff were excellent. So helpful, quick and knowledgeable. However, the IT was poor, I responded as fast as possible at each stage, the website said nothing for me to do, however, this wasn’t sent over to the team. I had to repeatedly call in. Fantastic staff, rubbish IT”

Helpful Report

Posted 3 months ago

“Phoned to arrange collection of vehicle. Had to wait some time before agent was available to take the call but the agent (SM1) was helpful and friendly. It would have been good if I had been told in advance of my call that I would be contacted to arrange collection when the required parts were available.”

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Posted 3 months ago

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Posted 3 months ago

“Reported minor collision today. From start to finish advice and service received has been very professional.Well done TP3”

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Posted 3 months ago

“great help from MP4, answered all queries promptly and clearly on the live chat”

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Posted 3 months ago

“Great service from staff member. AC3”

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Posted 3 months ago

“Marc reassured me that the online yes or no questionnaire was in fact the company, not scammers as I seriously suspected. Marc was very helpful and reassuring but I strongly feel customers should be told about this way of questioning as I have been extremely worried and in fact barely slept, as I was unable to get through to yourselves yesterday to confirm or otherwise that it was in fact yourselves. I feel this adds unnecessary stress and anxiety.”

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Posted 3 months ago

“My enquiry was dealt with promptly and thoroughly.”

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Posted 3 months ago

“i was having trouble with some questions on my claim form . MP4 soon resolved this for me and i was able to complete the form.”

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Posted 3 months ago

“Very friendly and helpful call handler , made the process very easy , thank you CI6! 😁”

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Posted 3 months ago

“I have at last got my car back today however the stress I experienced with email after email asking the same questions over and over. I had to ring numerous times got kept on hold or cut off when you rang it then cut off having to ring you all the time. I am still waiting for 2 weeks now for a paper for to fill in. I am really disappointed with the service. I last spoke to CB3 about returning my car that's the only conversation that was followed through. Frances Donaghy MA61KJJ.”

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Posted 3 months ago

“Thanks for your help this morning, you explained everything clearly and made booking the repair very easy, Carol”

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Posted 3 months ago

“Received a call to book the vehicle in for repairs soon after email confirmation, it was brief and precise and booked in all within 5 minutes by SM1”

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Posted 3 months ago

“Not the outcome I was wanting,but not your fault MP4 Was professional and gave me all the information he had”

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Posted 3 months ago

“Excellent customer service, very polite and helpful”

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Posted 3 months ago

“MP4 provided excellent customer service , I am very happy”

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Posted 3 months ago

“So far have been very easy to deal with and constantly emailing updates”

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Posted 3 months ago

“Claim dealt with quickly and efficiently.”

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Posted 3 months ago

“MP4 was great. But why wouldn't one call claims recognise my email to access portal?”

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Posted 3 months ago

“The man I was talking to was very patient and helpful but the process itself was difficult for a person my age not good with mobile phones . At least he talked me through each stage and was very patient otherwise i would have struggled”

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Posted 3 months ago

One Call Claims is rated 4.8 based on 12,067 reviews