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One Call Claims Reviews

4.8 Rating 11,984 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,984 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

Write Your review

SS6 was very thorough and helpful throughout.
Helpful Report
Posted 2 months ago
Very helpful
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Posted 2 months ago
The Lady, was very good at explaining everything step by step, my husband is hard of hearing so we had to answer the questions between us and she was very patient. DT3
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Posted 2 months ago
Brilliant customer service very helpful explaining the process
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Posted 2 months ago
CB3 was extremely helpful and very pleasant. Answered my questions with patience and understanding. It was a pleasure to talk to him.
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Posted 2 months ago
Assistant was very polite & helpful.
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Posted 2 months ago
The lady was very patient explaining the terminology
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Posted 2 months ago
MJ2 was friendly, knowledgeable and helpful. Genuinely wanted to do the best he could.
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Posted 2 months ago
After 20 minute wait the service was excellent JP2 helped by explaining the process and advising on next steps, I am very grateful.
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Posted 2 months ago
Very helpful and efficient. Listened yo what I had to say abd repeated back tk show he understood. Thank you. MJ2
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Posted 2 months ago
HB1 was very helpful with my claim.
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Posted 2 months ago
I rang to report an accident and put in a claim. There was a long wait to get to the agent, but information on queue position was very frequent so there was not the feeling that the call had been left in limbo. The agent who answered-JP2- was very efficient and took me through all the necessary steps. He gave the impression of being very competent and knew what needed to be done. He also told me how he would follow up with some enquiries to the other parties car hire company to find their insurance details when their offices were open the next day. Overall I was very satisfied with the level of service.
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Posted 2 months ago
Kept me informed regarding the progress of my Claim, answered any questions. Claim was settled quite quickly with no fuss.
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Posted 2 months ago
Very good customer service and a very good informative member of your team.
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Posted 2 months ago
Very good customer service and a very good informative member of your team.
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Posted 2 months ago
Operator was polite, patient, empathetic and efficient.
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Posted 2 months ago
BS1 was brilliant at talking me through the accident and explaining what will happen next, clearly and patiently. Thank you so much.
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Posted 2 months ago
My caller BL3 was very helpful and polite and explained everything I needed to know about the insurance claim
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Posted 2 months ago
Helpful. Patient
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Posted 2 months ago
Super professional service from both Hayley and Tyler TB2 - putting our mind at ease and explaining next steps
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,984 reviews