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One Call Claims Reviews

4.8 Rating 11,983 Reviews
96 %
of reviewers recommend One Call Claims
4.8
Based on 11,983 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read One Call Claims Reviews

About One Call Claims:

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities.

We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited.

With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims.

Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet.

Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us.

Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction.

Visit Website

Phone:

0203 738 7300

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I explained that it was not a good time for me to make payment of the excess as I had no way of going online to pay at that particular time, so I did not appreciate being pushed to pay at that time. I explained it would have to wait until I got home. I was then told I had to call to confirm I had made the payment, surely you can see when the payment has been made. I also found the process of reading out the t&cs over the phone ridiculous, they were read out at a rate of knots, there was no way I could have possibly taken in everything that was read out, i then was told that the t&cs would be sent via email, so there was no point in them being read out. I appreciate you do need to inform people of the terms around having a hire car but I do not feel it is a productive way of doing it. All in all this was not a good experience.
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Posted 2 months ago
Reporting my accident was dealt with efficiently and with compassion by KG5. She put my mind at rest
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Posted 2 months ago
Making a claim on my car insurance. Responder JM2 was extremely helpful and informative. He was a good advert for your company
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Posted 2 months ago
MP5 was very quick to respond. Answered all questions I posed. Many thanks S
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Posted 2 months ago
She was amazing really understanding and patient
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Posted 2 months ago
HB1's customer service was great
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Posted 2 months ago
The lady (CharlieIndia6) I spoke to was very informative and extremely helpful regarding my Accident. She was straightforward, understanding and very kind. She was very patient and went through each step thoroughly.
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Posted 2 months ago
Joe (JW1) was extremely helpful and went through the process with me explaining every part very clearly. He was a fine representative of Yoga Insurance. CH
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Posted 2 months ago
Amazing customer service, very knowledgeable in all aspects of the call! Well done BS1
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Posted 2 months ago
Very helpful and clear with the instructions we needed.
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Posted 2 months ago
Jm2 was really patient with me and went through everything slowly and professionally, regards Gareth
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Posted 2 months ago
Very helpful got me to where i needed to be.
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Posted 2 months ago
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Posted 2 months ago
Your employees were very pleasant,helpfull and very clear on every point.
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Posted 2 months ago
SM1 was extremely helpful and updated me on the reason why I needed to swap my courtesy car.
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Posted 2 months ago
My claim was quick and efficient today. C16 was the operator dealing with. Super helpful
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Posted 2 months ago
I spoke with Joe (JW1) He was the absolute professional So kind understanding sensitive His communication and explanation were outstanding He had a lot of information to take and explain and he made the experience feel caring and I fully understand everything he explained and felt I was a person and not just a number reporting an incident
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Posted 2 months ago
EC2 was very very helpful and inspired confidence in the process. Thank you
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Posted 2 months ago
If we knew you didn’t offer any customer services telephone number we wouldn’t have taken the policy. Awful service!
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Posted 2 months ago
Perfect Answered my questions very professionally very quick thank you very much
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Posted 2 months ago
One Call Claims is rated 4.8 based on 11,983 reviews